Reliance Netconnect

Location/place: Bangalore

Name of company/service: Reliance Netconnect

Hi,

I took a reliance netconnect datacard (ZTE device) which was working fine initially for few months. It then started giving problem, basically the device was getting heated up and stopped working. Though it was not stopped working fully but was working partially as i had to disconnect, wait for some time and reconnect. I gave few complains but they didn’t take action. I told them very clearly if the problem is not resolved, i will stop the payment. Finally, after few weeks they sent one Engineer to my house & he confirmed the problem with device, the concern was immediately informed to the customer care. Then they said me to visit the ASC(authorized service center) nearby. I called the ASC and check if they are ready to give me a new device. They told me “YES”. As they didn’t have the stock, i was told to come after few days(10/12). When i went to the ASC, they denied to give me a new card. They told they will copy the data to an old empty device and will give. I didn’t agree with that as the device was within warranty period. I had informed the same to the person(Varun Shurpatne) i was in touch. Then there was no response at least over a month. As i informed them before, i didn’t pay the amount.

After that, i was getting calls from Billing department. I told them the issue and shared the complain numbers also. They didn’t do anything either.

Now, few days again i got a call from Billing Dept saying they will send me legal notice and they sent it.

I request the authority to look into the matter and take the appropriate action.

Connection Details –

Reliance Netconnect+ number 7483366254 in the name of S Ghosh

Thanks,
S Ghosh

—————————————-
Complain Nos – 170126099

174930855

175150006
—————————————-

———-Email Conversations————-

On 29 May 2012 10:38, SXXXXXa Ghosh wrote:

Mr Varun,

The complains are with you people for more than 2 months or so and you people including ASC haven’t taken any action even after Engineer confirmed the device as Faulty. I visited your ASC and they didn’t want to replace it with a new device which we discussed. This is communicated long back, probably a month or so but there was no action.

Now, today(May 30, 2012, around 9 am) you called me and asked if i wish you replace the device. Where were you in last one month? Why this complain was addressed before?

You can see all my previous email communications. I had to stop the payment b’coz the issue was not addressed and a faulty device was sold to me.

I guess i made point clear. If you want i can return the device.

SXXXXXa

On 29 May 2012 10:07, [email protected] wrote:
Dear Customer,

Thank you for writing to us.

This is in response to your e-mail regarding device and billing issue of your Reliance Netconnect+ number 7483366254.

As conveyed to you during our telephonic conversation on your alternate number 9945851075, we understand that now you do not wish to replace the device.

Further to your concern regarding billing issue, as we have checked the details and found that there are usage reflecting to your account for the billing statement period 01-03-2012 to 31-2012 and 01-04-2012. Hence, no waiver can be passed for the same.

Currently service of your number has been suspended due to an outstanding of Rs. 2010.12/- reflecting to your account. Hence, we request you to visit the nearest Reliance Mobile Store and clear the same in order to process your request of service termination.

List of Reliance Mobile Stores attached herewith for your ready reference.

Thank you for using Reliance services.

Regards,

Varun Shurpatne
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in.

You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [email protected].

On 27 April 2012 14:18, SXXXXXa Ghosh wrote:

Hi,

I have visited you ASC(Basavanagudi, Bangalore) today but the ASC denied to give me a new card. I was told i will be given a new data card as my data card is within warranty. This ASC told me “New card can’t be given, will copy the data to an empty card”. Obviously, i was not ready for that. This card is not even 5 months old.

Well, i am tired with you people. I want you people to disconnect the service as you people couldn’t resolve the problem in last 2months. As mentioned before, i will not do the payment also.

Hope i made my point clear.

SXXXXXa

On 18 April 2012 12:49, SXXXXXa Ghosh wrote:
Hi Varun,

As per our last discussion the ASC is supposed to replace the card and i confirmed the same with you.

I spoke with the ASC(Basavanagudi, near south end circle, bangalore) on 13th April. They informed that they didn’t have the stock they will let me know. I called them again on 16th and then again today, the story is same “Stock not available”. I really don’t understand how come they don’t have stocks for a week. Moreover, the way this ASC people called is not acceptable to any customer, they are very much arrogant.

I called the Reliance customer again today to convey the same discussion i had with ASC but the customer care executive said “they can’t do anything related to ASC”. Now, if your ASC is not willing to do their job, whose job is it to talk to them and follow the line?

Now, since this problem is going from last one and half or 2 months and still i don’t see any solution of the problem, i want this is connection to be discontinued. Also, i will not be doing any payment b’coz this is going for a long time. Since i was sold a FAULTY Device i want my money back for the device i paid.

Hope, i made my points clear.

SXXXXXa

On 16 April 2012 16:25, [email protected] wrote:
Dear Customer,

This in response to your e-mail regarding speed issue of your Reliance Netconnect+ number 7483366254.

As conveyed to you during our telephonic conversation on your alternate number 9945851075, we understand and confirmed that one of our technical engineers had visited at your premises and found that there is some issue with your device and requested you to visit nearest authorized service center (ASC) to replace the data card.
.

We also understand that you are already in touch with Authorized Service Center and they will provide you the replacement of device till Friday 20th April, 2012.

Regards,

Varun Shurpatne
Customer Care
Reliance Communications Ltd.

On 4 April 2012 22:50, SXXXXXa Ghosh wrote:

Hi,

Who has informed you people that the problem is resolved. I was told some technicians will call me, which never happened. Then all of a sudden i got a message saying problem is resolved.

The problem is never resolved.

I have tried in 2 laptops, the issue is same.

I don’t want to go to any center as i don’t have time for that. I expect if you people to sort out the issue.

As mentioned before, i will not do the payment until unless the problem is resolved.

Thanks,
SXXXXXa

On 4 April 2012 22:43, [email protected] wrote:
Dear Customer,

Thank you for writing to us.

We regret the inconvenience.

Your complaint for the slow speed issue for your Reliance Netconnect+ number 7483366254 has already been registered as Service Request ID 175859658 and has been resolved. As per the resolution, we request you to check the data card on another system if it works fine, request you to contact the PC vendor for further assistance.

And on another system also faces the same problem, request you to visit the nearest Authorised Service Center (ASC) with your Netconnect+ device and get the data card checked and collect the job card details.

We request you to refer the details of Authorised Service Center (ASC) from the below URL:

http://www.rcom.co.in/Rcom/personal/handset/service_center.html

Still any issue persists, we request you to write us with the following details:
• Location of Authorised Service Center (ASC)
• Date of visit
• Job card details
• Name of the executive
• Alternate contact number
• Best time to contact you at the alternate contact number
We would require the same to assist you better.

Thank you for using Reliance services.

Regards,

Gitesh Parab
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in or write to us at [email protected].

You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

“NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

—–Original Message—–
From: SXXXXXa Ghosh ([email protected])
Date: Tuesday, April 03, 2012 10:28 PM
To: [email protected] ([email protected])
Subject: Re: Re: Re: Reference to your e-mail

Hi,

This so called solution is pathetic & have got it may times from you people. It’s time you find out why the connection drops so often. The whole problem with your network i believe.

Again, if the problem is not resolved i will stop payment.

SXXXXXa
On 3 April 2012 22:28, [email protected] wrote:
Dear Customer,

Thank you for writing to us.

We regret the inconvenience.

As per details checked in our system, we request you to follow the steps given in the attachment for speed issue.

Thanking for using our Reliance Services.

Regards,

Anup Gaikwad
Customer Care
Reliance Communications Ltd..

For further details, you can visit our website http://www.rcom.co.in or write to us at [email protected].

You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

—–Original Message—–
From: SXXXXXa Ghosh ([email protected])
Date: Monday, April 02, 2012 10:10 PM
To: [email protected] ([email protected])
Subject: Re: Re: Reference to your e-mail

Hi,

May i know on what basis this service request #175859658 is closed. How did you people decide that? I was told i will get call from some team & i have never received any call from Reliance. Suddenly, i got the msg saying problem is resolved. Are you guys kidding over there?

The problem is very much there. If you are not able/capable to resolve the problem, don’t expect any money from me. Solve the problem and take money. I hope i made my point clear.

Thanks,
SXXXXXa

On 28 March 2012 22:29, [email protected] wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We sincerely regret for the inconvenience caused to you.

This is with reference to your e-mail regarding poor speed issue for your Reliance Netconnect+ number 7483366254.

Kindly note that your complaint has been registered vide Service Request ID 175859658 (On 03/28/2012, 10:10:55 pm) and the same would be resolved within 5 days from the time complaint has been logged.

We would appreciate your patience and co-operation in this regard.

Further to inform you that our technical team will call you from any of these numbers 022-30388303 and 022-30326200. Hence, we request you to accept / pick-up the call as this will be in regards to the Service Request which you have registered with us.

Regards,

Suren Singha
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in.

You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [email protected].

—–Original Message—–
From: SXXXXXa Ghosh ([email protected])
Date: Wednesday, March 28, 2012 12:09 AM
To: [email protected] ([email protected])
Subject: Re: Reference to your e-mail

Hi,

I have followed the steps mentioned below , but of no help.

Error message- Nothing, speed fluctuates, comes to “0” in every 10/15 secs and continues like that until unless i disconnect & connect again
Operating system type : Win 7
Netconnect+ make and model – ZTE, not sure(couldn’t found)
Desktop/laptop make and model – laptop, SONY VAIO
Signal strength – Full always:), see attached
Exact Location where problem is being faced – J P Nagar 5th Phase, Banaglore
Alternate contact number – 09945851075
Preferable time to call you when you are available with the system – Anytime before 11 am, after 8 pm

Thanks,
SXXXXXa

On 22 March 2012 15:21, [email protected] wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding connectivity issue for your Reliance Netconnect+ number 7483366254.

Kindly note that the services of your number are active in our data base.

We request you to check the network setting and change the setting to Hybrid mode while roaming/traveling. Steps for network settings:
• Open the dialer
• Click on settings
• Click on network (3 Network modes will be displayed)
• Netconnect+/ High speed 1x/ Hybrid
• Click on the Netconnect+ mode and click on apply
We further request you to please enter the correct Reliance Netconnect+ number as username and password without prefixing 0. Please follow the below mentioned steps also for further assistance:

For Win 2000 & WIN XP: Go to Start>Settings>Network and Dial Up connections right click on Reliance Netconnect Icon and Click on properties>Networking Tab>Internet Protocol [TCP/IP] should be checked.

For Win98/SE and Win ME: Go to Start>Settings>Network and Dial Up connections right click on Reliance Netconnect Icon and click on properties>Server type Tab>check the TCP/IP check box if not selected then click on TCIP button.

For Windows 7: Go to Start>Settings>Phone and Modem>Click on Modem>Do Query Modem.

If your issue is still not resolved, then uninstall and reinstall the Reliance Netconnect software then restart the system and try connecting.

If problem persists, then we request you to write us back with the following details:
• Error message
• Operating system type
• Netconnect+ make and model
• Desktop/laptop make and model
• Signal strength
• Exact Location where problem is being faced
• Alternate contact number
• Preferable time to call you when you are available with the system.
We would require the same to assist you better.

Regards,

Nilesh Dhumak
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in or write to us at [email protected]. You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555…

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