Reliance Communication

From: Wasim Shaikh/HO/Renewals/General
Sent: 07 November 2014 16:48
To: [email protected]; ‘[email protected]’
Cc: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: RE: RE:’Reliance=015-084-056′ {DWML14172475} [REPLY1] Re:RE: RE: Regarding – 9373881247
Importance: High

Dear Mr Ambani,

Today I got a call from your Customer Care Executive (Contact No +912030346135).

They informed me that the plan which was offered to me is not available due to which they have activated the Advanced Rental plan.

Now my question is:-

1. How come without any confirmation / intimation the plan is activated?
2. If plan is not available then why it was offered?
3. Is this the trick which Reliance Communication uses for Earning Extra Rental from the customers?
4. Why from last 20 to 25 day I am getting false reply?
5. Is this kind service is offered to the customers from Reliance Communication? (Fooling the Customers)

Kindly clarify……

What should I do now?????????????????? I am being fooled……….

Regards,
Wasim Shaikh
__________________________________________________________________________________________________________

(M) +91-7709925557

From: Wasim Shaikh/HO/Renewals/General
Sent: 04 November 2014 18:46
To: ‘[email protected]’; [email protected]
Cc: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: RE: RE:’Reliance=015-084-056′ {DWML14172475} [REPLY1] Re:RE: RE: Regarding – 9373881247
Importance: High

Dear Sakshi,

Kindly confirm by when my complaint will be resolved as 5th Nov 2014 is my last payment date and I will be not responsible for any late payment charges as I am chasing from last almost 15 days.
Kindly confirm the status of the complaint 226040028.

Regards,
Wasim Shaikh
__________________________________________________________________________________________________________

(M) +91-7709925557

From: [email protected] [mailto:[email protected]]
Sent: 03 November 2014 18:11
To: Wasim Shaikh/HO/Renewals/General
Subject: RE:’Reliance=015-084-056′ {DWML14172475} [REPLY1] Re:RE: RE: Regarding – 9373881247

Dear Mr. Shaikh,

This is with reference to your e-mail dated November 01, 2014 for your Reliance Netconnect+ number 9373881247.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have taken up your issue and will get it resolved on priority.

Once the mentioned issue is resolved, we will notify you via email or Phone call.

We request your co-operation in this regard.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Sakshi Mankawale
Officer – Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no From Non-Registered Phones Website / Email support
*355 30335555 / 1800-3000-5555 Website: www.rcom.co.in
Email: [email protected]

Now you can get online help through ‘Live Chat’ option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [email protected].

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

—–Original Message—–
From: Wasim Shaikh/HO/Renewals/General ([email protected])
Date: Saturday, November 01, 2014 04:11 PM
To: [email protected] ([email protected]); [email protected] ([email protected])
Cc: [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
Subject: FW: RE:’Reliance=015-079-686′ {DWML14172475} [REPLY1] Re:RE: RE: Regarding – 9373881247

Dear Dinesh,

Unnecessary mental harassment is done.

When I have not given the request for such plan then why should I pay the extra amount? I will not pay the rental if my complaint is not resolved and the bill amount is not reversed.

If you don’t have any request for the said plan then how come you have the request for advanced rental plan??

Kindly arrange for call recording of the call which was done by your retention team.

If the issue is not clear kindly arrange a call on undersigned.

Dear Mr Ambani,

Kindly look into this issue your team is giving false commitment and wrong resolution.

This is a very serious issue of the fraud which is done by your company.

If my complaint is not resolved by Monday EOD I will register a complaint in consumer forum.

Regards,
Wasim Shaikh
__________________________________________________________________________________________________________

(M) +91-7709925557

From: [email protected] [mailto:[email protected]]
Sent: 01 November 2014 15:22
To: Wasim Shaikh/HO/Renewals/General
Subject: RE:’Reliance=015-079-686′ {DWML14172475} [REPLY1] Re:RE: RE: Regarding – 9373881247

Dear Mr. Shaikh,

This is with reference to your e-mail dated October 31, 2014 for your Reliance Netconnect+ number 9373881247.

As per the details checked and verified in our records, there is no request found for activation of 3GB day and 10GB night plan. Hence, we are unable to process your request.

Kindly note that as per your account details, the internet usage was found in this period 18-09-2014 to 17-10-2014; hence, we are unable to process your request for the waiver.

Currently, the outstanding amount is Rs. 1366.42/- in your account. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.

Please refer the below link for address details of Reliance Stores:

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

This is in response to your query regarding various modes of bill payment, the details are explained below for your reference:

Basic modes of Payments:

Website
Online bill payment saves your money & time Please visit www.rcom.co.in and choose to pay from the following options

Instant payment My Services
Make instant payment without any registration just click on http://myservices.relianceada.com/captureinstantpayment.do
Create your own login & password to check you’re account status & make bill payments just click on
http://myservices.relianceada.com/launchAMSS.do

IVR Convenience of paying yours bills anytime, anywhere through Credit card Just dial 18003005555 and follow our IVR instructions

ECS/
CCSI Easiest way to pay your Telephone Bills, No hassles of standing in the queue Register yourself for Electronic Clearing system/ Credit Card Standing instructions facility and make sure that you never miss your payment due date.
To download the registration form click on
http://www.rcom.co.in/Rcom/personal/postpaid/pdf/mandateform.pdf and go to postpaid mobile billing page. Kindly fill the form and submit it at your nearest Reliance Mobile Stores.
E-recharge center Easily available in your neighborhood Every retail outlet is a postpaid bill payment centers.
You may visit any Reliance E-recharge retailer to pay your bill.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Dinesh Khande
Officer -Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you
From Registered no From Non-Registered Phones Website / Email support
*355 30335555 / 1800-3000-5555 Website: www.rcom.co.in
Email: [email protected]

Now you can get online help through ‘Live Chat’ option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [email protected].
Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

—–Original Message—–
From: Wasim Shaikh/HO/Renewals/General ([email protected])
Date: Friday, October 31, 2014 04:34 PM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
Subject: FW: {DWML14172475} [REPLY1] Re:RE: RE:’Reliance=015-057-749′ Regarding – 9373881247

Dear Mr Ambani,

Kindly look into your team is doing unnecessary harassment.

Wrong plan is been activated and extra rental is charged without my confirmation and there is no positive reply. I even called on helpdesk but they are not ready to understand.

If my complaint is not resolved then I would be having no option other than registering a complaint in consumer forum.

Looking forward for positive reply…….

Regards,
Wasim Shaikh
________________

(M) +91-7709925557

—–Original Message—–
From: Wasim Shaikh/HO/Renewals/General
Sent: 29 October 2014 18:44
To: ‘[email protected]’
Subject: RE: {DWML14172475} [REPLY1] Re:RE: RE:’Reliance=015-057-749′ Regarding – 9373881247

Dear Appellate Authority,

It is your system fault that you don’t have any record about the communication.

Try to understand I have not given any request for 3 months advanced rental. I have given request for 3GB day and 10GB night plan.

About 2 months back I had given request for disconnection and at that time I was offered this plan. Kindly check my request which I had given for disconnection.

Regards,
Wasim Shaikh
__________________________________________________________________________________________________________

(M) +91-7709925557

—–Original Message—–
From: [email protected] [mailto:[email protected]]
Sent: 29 October 2014 18:37
To: Wasim Shaikh/HO/Renewals/General
Subject: {DWML14172475} [REPLY1] Re:RE: RE:’Reliance=015-057-749′ Regarding – 9373881247

Dear Customer,

This is with reference to your e-mail for Reliance Netconnect+ number 9373881247.

We regret the inconvenience.

We tried to contact you on 7709925557; however, we were unable to reach you.

As per the details checked and verified in our records, there is no request found for activation of 3GB day and 10GB night plan. Hence, we are unable to process your request.

Assuring you of our best services always.

Thank you for choosing Reliance services.

Regards,

Appellate Authority
Maharashtra & Goa

You can contact us on 18602002011 from Monday to Saturday excluding National and Public Holidays between 9.30 am to 6.30 pm or write to us at [email protected], with case ID of previously registered complaint at Customer Care/ Touchpoint.

============================================================================
From : [email protected] on 29/10/2014 10:47:17 AM

============================================================================

Dear Anil,

What does “Resolved on priority” means???

Confirm me the date by when it will be resolved???

Regards,

Wasim Shaikh

__________________________________________________________________________________________________________

(M) +91-7709925557

From: [email protected]
[mailto:[email protected]]
Sent: 28 October 2014 22:56
To: Wasim Shaikh/HO/Renewals/General
Subject: RE:’Reliance=015-057-749′ Regarding – 9373881247

Dear Mr. Shaikh,

This is with reference to your e-mail dated October 28, 2014 for your Reliance Netconnect+ number 9373881247.

We regret the inconvenience.

We have taken up your issue and will get it resolved on priority.

Once the mentioned issue is resolved, we will notify you via e-mail.

We would highly appreciate your patience and co-operation in this regard.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Anil Rathod

Officer – Customer Care

Reliance Communications Limited.

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no

From Non-Registered Phones

Website / Email support

*355

30335555 / 1800-3000-5555

Website: www.rcom.co.in
Email:
[email protected]

Now you can get online help through ‘Live Chat’ option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [email protected].

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

—–Original Message—–
From: Wasim Shaikh/HO/Renewals/General ([email protected])
Date: Tuesday, October 28, 2014 10:23 AM
To: [email protected] ( [email protected]); [email protected] ( [email protected]); [email protected] ( [email protected]);
[email protected] (
[email protected])
Subject: RE: RE:’Reliance=015-025-921′ Regarding – 9373881247

Dear All,

Kindly update on this as almost 7 days has been past.

Regards,

Wasim Shaikh

__________________________________________________________________________________________________________

(M) +91-7709925557

From: [email protected]
[mailto:[email protected]]
Sent: 21 October 2014 12:33
To: Wasim Shaikh/HO/Renewals/General
Subject: RE:’Reliance=015-025-921′ Regarding – 9373881247

Dear Mr.Shaikh,

This is with reference to your e-mail dated October 21, 2014 for your
Reliance Netconnect+ number 9373881247.

We understand the inconvenience caused to you and take this as a feedback
to improve our services to meet your expectations.

Your complaint has been registered with Service Request ID: 226040028 (on
21/10/2014 at 12:10:26 pm). It would be resolved within 5 days from the
request date.

We would appreciate your patience and co-operation in this regard.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Ekta Joshi
Officer – Customer Care

Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service
executives will be happy to assist you

From Registered no

From Non-Registered Phones

Website / Email support

*355

30335555 / 1800-3000-5555

Website: www.rcom.co.in
Email:
[email protected]

Now you can get online help through ‘Live Chat’ option on our website.
Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance.

You can view your bills and make payments online through
http://myservices.relianceada.com for all RCOM services. Please register
yourself on the portal. For difficulties in registration, please write to
[email protected].

Request: For us to receive your email, please limit the email size to 5
MB (Maximum).

The information provided is based on prevailing terms and conditions of
the company, which, are subject to change without prior notice. This
electronic message transmission contains information from Reliance
Communications & is confidential or privileged. The information is
intended to be for the use of the individual or entity named above. If
you are not the intended recipient, beware that any disclosure, copy
distribution or use of the contents of this information is prohibited. If
you have received the electronic transmission in error please notify us
immediately.

—–Original Message—–
From: Wasim Shaikh/HO/Renewals/General ([email protected]
)
Date: Tuesday, October 21, 2014 10:18 AM
To: [email protected] (
[email protected])
Subject: RE: RE:’Reliance=015-020-628′ Regarding – 9373881247

Dear Sakshi,

It about 2 months back and don’t remember the person name. I visited the
Nana Peth Pune outlet.

I think so all customers queries, request &complaint is tagged in the
system, kindly check your system.

Feel free to call on undersigned.

Regards,

Wasim Shaikh

__________________________________________________________________________________________________________

(M) +91-7709925557

From: [email protected]
[mailto:[email protected]]
Sent: 20 October 2014 19:11
To: Wasim Shaikh/HO/Renewals/General
Subject: RE:’Reliance=015-020-628′ Regarding – 9373881247

Dear Mr. Shaikh,

This is with reference to your e-mail dated October 20, 2014 for your
Reliance Netconnect+ number 9373881247.

We understand the inconvenience caused to you and take this as a feedback
to improve our services to meet your expectations.

We request you to write to us with the following details:

Name and contact number of executive (who offered you for plan from
Pune Retention Team)
Date of call
Suitable time to contact on your alternate contact number

We would require the same to assist you better.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Sakshi Mankawale
Officer – Customer Care

Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service
executives will be happy to assist you

From Registered no

From Non-Registered Phones

Website / Email support

*355

30335555 / 1800-3000-5555

Website: www.rcom.co.in
Email:
[email protected]

Now you can get online help through ‘Live Chat’ option on our website.
Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance.

You can view your bills and make payments online through
http://myservices.relianceada.com for all RCOM services. Please register
yourself on the portal. For difficulties in registration, please write to
[email protected].

Request: For us to receive your email, please limit the email size to 5
MB (Maximum).

The information provided is based on prevailing terms and conditions of
the company, which, are subject to change without prior notice. This
electronic message transmission contains information from Reliance
Communications & is confidential or privileged. The information is
intended to be for the use of the individual or entity named above. If
you are not the intended recipient, beware that any disclosure, copy
distribution or use of the contents of this information is prohibited. If
you have received the electronic transmission in error please notify us
immediately.

—–Original Message—–
From: Wasim Shaikh/HO/Renewals/General ([email protected]
)
Date: Monday, October 20, 2014 11:45 AM
To: [email protected] (
[email protected]); [email protected] (
[email protected]); [email protected]
([email protected]);
[email protected] (
[email protected])
Cc: [email protected] ([email protected]);
[email protected] ([email protected])
Subject: Regarding – 9373881247

Dear Service Provider,

I am Very miserable with the service which is provided by Reliance
Communication.

Reliance Communication uses very cheap tricks to fool the customer and
take their money.

About 2 months back I had given a request for disconnection of my data
card number. After one week Pune Retention Team gave me a call and
offered a plan and told to visit any nearby Reliance Outlet and select
the plan whichever I want. I visited the Outlet and gave a request for a
plan in which 3GB day and 10GB night usage plan I selected.

The person at the outlet took my request and drafted a mail for change
of plan and told that the plan would be changed within 2 days.

After 2 days when I inquired about the change in plan the Call Center
Executive told that my request will be processed in next bill cycle and
the plan which was told to me will be effective from next bill cycle.

When I inquired about this request the Call Center Executive told me
that the request is taken for 3 months advance rental and my bill amount
is above 1300, wherein I have not given any request for such kind of
plan.

Kindly change my plan as per the request which I had given and reverse
the bill amount. If it is not done then I will not pay any amount or
late payment charges and I will be not responsible for any legal act.

This how all false commitment is given to the customers by Reliance
Communication to earn money???

I am very annoyed by the service which is provided by Reliance
Communication.

Look forward for positive reply.

Regards,

Wasim Shaikh

__________________________________________________________________________________________________________

(M) +91-7709925557