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Regarding wrong billing and Harrashment

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by

AdminPost
in ,

Location/place: ludhiana

Name of company/service: Airtel

SIR, I HAVE BEEN FACING A PROBLEM IN MY BILLING. MY APRIL BILL WAS Rs. 900 IN WHICH WRONG AMOUNT OF Rs 588 IS ADDED, STATING THAT YOUR FOREIGN CALL WAS CHARGED @Rs 6.40 PER MINUTE BUT I HAVE TAKEN A ISD PACK OF Rs 33 IN WHICH MY CALL RATE WAS REDUCED TO Rs 1.99 AND IT WAS CONFIRMED BY ME ON 26TH APRIL BEFORE MAKING MY CALL BUT STILL I DIDN,T GET THE BENEFIT. I COMPLAINED A LOT OF TIME AND MY COMPLAINT NUMBER WAS 50326206 AND 50373502 BUT NO SOLUTION WAS GIVEN TO ME. I WAS HARRASED BY THE COMPANY MANY TIMES BEFORE ALSO. KINDLY PROVIDE ME THE SOLUTION. THANKING YOU
RANJODH SINGH GREWAL…

Comments

6 responses to “Regarding wrong billing and Harrashment”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Ranjodh ,

    This is to inform you that your concern listed on 11 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Grewal,

    This is to inform you that your concern listed on 12 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Grewal,

    Kindly read the above date as 11 May 2013 in place of 12 May 2013. This was due to the human error. We regret for the inconvenience.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. airtelpresence Avatar
    airtelpresence

    Namaste Ranjodh ,

    Further to our discussion dated 11 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  5. airtel Presence Avatar
    airtel Presence

    Namaste Ranjodh ,

    This is to inform you that your concern listed 11 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  6. airtel Presence Avatar
    airtel Presence

    Namaste Ranjodh ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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