Reg: No refund against damaged good

Location/place: India

Name of company/service: Rediff shopping

Hi,

I purchased an iTouch Stone Universal Bluetooth Headset from Rediff shopping with Order no# 8145465 Dated:2013-06-18.

The product was delivered to me on 21-06-213 but the product was defected so I called up the rediff customer care and they asked me to drop a mail to them and send back the defected item.

I sent back the defected item through DTDC courier with Tracking id#H164024420.

It was delivered back to seller on 26-06-2013 but refund has not been initiated by Rediff shopping yet.

I have sent multiple emails to customer support in Rediff but they have not replied to any of my mails.

Please help me in my money getting back.

Thank you.

Regards,
Thakur
Mobile : +918008567866