Location/place: NEW DELHI
Name of company/service: TRADUS.COM
SIR,
I, MOHAMMAD ARISH KALIM HAD USED THE SERVICES OF ONLINE SHOPPING FROM THE SITE TRADUS.COM. I BOUGHT A REEBOK JACKET WITH OYESTER SUNGLASSES, BUT THE SIZE OF THE JACKET DIDN’T FIT ME AND I CONTACTED TRADUS.COM CARE.
THEY SAID THAT I’LL HAVE TO SEND MY BANK DETAILS AND SCANNED COPY OF MY CHEQUE BOOK. BUT AS I DN’T HAVE CHEQUE BOOK I TOLD THEM ABOUT IT THEN ONE OF THE CUSTOMER SERVICE AENT TOLD ME TO SEND THE SCANNED COPY OF MY BANK PASS BOOK. AND THEY SAID THAT THE REFUND WILL BE DONE WITHIN TWO DAYS AFTER THE RECEIPT OF THE PRODUCT BY THE COMPANY.
THESE WERE THE WORDS OF TRADUS
“Hi Customer,
Greetings for the day!
This is with regards to your refund for Reebok Jacket & Oysters Aviator Sunglasses against sub-order ID 6273486.
We have initiated a refund of Rs.1029/- . It may take upto 3 working days to complete the refund, especially in cases of net banking. Post which, depending on your bank this might take 3-7 working days for this credit to reflect into your bank account.
You will also receive an email from us with refund reference number (RRN), once the refund is completed from our side.
We assure you that your money is safe with us, while we are processing your refund.
You may also check the progress of your refund in ‘My Order History’, once you login to your account using your registered email ID.Once the refund has been processed, your order status would change to ‘Refund Processed’ with the ‘Refund Date’.
You may also visit our self help & FAQs section to get your queries resolved instantly http://www.tradus.com/help
We look forward to serving you on your next order with tradus.
In case you need any further assistance, please write to us.
Regards,
Neha
Team Tradus”
BUT TILL NOW I DIDN’T GET MY MONEY REFUNDED. WHAT SHOULD I DO NOW. HELP ME
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