Product Ordered but not deleivered

Location/place: Durgigudi Co-Operative Soceity, Shimoga Dist-577201,

Name of company/service: Webzone Technology,

Roopesh,
Webzone Technology,
Durgigudi Co-Operative Soceity,
Shimoga Dist-577201,
Karnataka
Dear Sir,
This is Roopesh from SHimoga. i had Ordered Pendrives from Sastawala website Sastawala.com from date 07/12/12. but till now he not deleivered the product. i call his Toll free number 1800-120-1222 but call not connecting . For our just reference, he display in his website that he will refund our amount in 20-25 working days from our date of order. i think this is fake business tactics. please take Complaint & action.
Thanking You