Location/place: Mumbai
Name of company/service: PVR Cinemas
Dear Sir,
I tried booking tickets through PVR cinema website, but the money got deducted from my account and the ticket is not generated. This happens two time.
This is almost 20 days. I am following up with PVR.
The details of mails and Follow up is as below:
——————
From: nitinkapilsharma@gmail.com
Sent: 24/07/2012
To: FeedBack PVR
Subject: Non Refund of Online Payment Deduction
Dear Sir/Madam,
This is regarding the Non Refund of Online Payment Deducted from my account and not generating any ticket. I tried booking the ticket for movie The return of Dark night two times and the payment from my account got deducted without any ticket every time.
The details of the transactions are as below:
Date
Narration Ref. No. Debit
21-Jul-2012 (21-Jul-2012) TO TRANSFER
INB Avenues India Pvt. Ltd CCA12GIYE748IGB7891684 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE 380.00
20-Jul-2012 (20-Jul-2012) TO TRANSFER
INB Avenues India Pvt. Ltd CCA12GIXS184IGB7729089 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE 460.00
Kindly Refund the amount to my account ASAP.
—————————–
With Regards,
Nitin K Sharma
Strategy and Refinery Planning,
BORL, Mumbai, India
Mob:+91-8291206687
“SAVE PAPER – THINK BEFORE YOU PRINT!”
Note :: This is a computer generated EMail, Please do not change the Subject line while replying.
Nitin Sharma
Jul 31 (8 days ago)
to feedback, PVR
Dear Sir/Madam,
The account no. used for the internet banking was of SBI , A/C No. 20078670385, the e-mail id and the mobile number mentioned at the time of the booking are nitinkapilsharma@gmail.com & mobile no. is 8291206687.
Reference No.
1. CCA12GIYE748IGB7891684 For 380 INR , Transaction date was 21-July-12
2. CCA12GIXS184IGB7729089 for 460 INR, Transaction date was 20-July-12.
Kindly process the refund ASAP.
Nitin Sharma
Aug 3 (5 days ago)
to PVR, feedback
Refer the mail communications below. The refund is not yet processed even after providing all the details about transactions.
Request you to take the required action ASAP to refund the money.
Nitin Sharma
Aug 6 (2 days ago)
to PVR, feedback
Dear Sir/Madam,
Refer our mail conversation below, I have not yer received any refund from your side, even after providing all the inputs required from my side. Request you to process the refund ASAP.
—————————–
With Regards,
Nitin K Sharma
Strategy and Refinery Planning,
BORL, Mumbai, India
Mob:+91-8291206687
“SAVE PAPER – THINK BEFORE YOU PRINT!”
On Fri, Aug 3, 2012 at 5:47 PM, Nitin Sharma wrote:
Refer the mail communications below. The refund is not yet processed even after providing all the details about transactions.
Request you to take the required action ASAP to refund the money.
—————————–
With Regards,
Nitin K Sharma
Strategy and Refinery Planning,
BORL, Mumbai, India
Mob:+91-8291206687
“SAVE PAPER – THINK BEFORE YOU PRINT!”
On Tue, Jul 31, 2012 at 4:50 PM, Nitin Sharma wrote:
Dear Sir/Madam,
The account no. used for the internet banking was of SBI , A/C No. 20078670385, the e-mail id and the mobile number mentioned at the time of the booking are nitinkapilsharma@gmail.com & mobile no. is 8291206687.
Reference No.
1. CCA12GIYE748IGB7891684 For 380 INR , Transaction date was 21-July-12
2. CCA12GIXS184IGB7729089 for 460 INR, Transaction date was 20-July-12.
Kindly process the refund ASAP.
—————————–
With Regards,
Nitin K Sharma
Strategy and Refinery Planning,
BORL, Mumbai, India
Mob:+91-8291206687
“SAVE PAPER – THINK BEFORE YOU PRINT!”
On Tue, Jul 31, 2012 at 11:12 AM, PVR Customer Support wrote:
Dear Mr/Ms. Nitin,
Greetings from PVR Cinemas !!!
With reference to your mail, we would request you to confirm the credit card number, the e-mail id and the mobile number mentioned at the time of the booking, so that we can track your transaction. We apologize for the inconvenience caused to you.
For future assistance write to us at feedback@pvrcinemas.com
Regards,
PVR Cinemas
——————- Original Message ——————-
From: nitinkapilsharma@gmail.com
Sent: 24/07/2012
To: FeedBack PVR
Subject: Non Refund of Online Payment Deduction
Dear Sir/Madam,
This is regarding the Non Refund of Online Payment Deducted from my account and not generating any ticket. I tried booking the ticket for movie The return of Dark night two times and the payment from my account got deducted without any ticket every time.
The details of the transactions are as below:
Date
Narration Ref. No. Debit
21-Jul-2012 (21-Jul-2012) TO TRANSFER
INB Avenues India Pvt. Ltd CCA12GIYE748IGB7891684 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE 380.00
20-Jul-2012 (20-Jul-2012) TO TRANSFER
INB Avenues India Pvt. Ltd CCA12GIXS184IGB7729089 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE 460.00
Kindly Refund the amount to my account ASAP.
—————————–
With Regards,
Nitin K Sharma
Strategy and Refinery Planning,
BORL, Mumbai, India
Mob:+91-8291206687
“SAVE PAPER – THINK BEFORE YOU PRINT!”
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