Refund from Go Airline

Hi,

This regards to PNR no 8P68KQ, Go Air.

On 11th July, I have booked ticket for my relative Vaibhav in Go Airline though your call centre. Travel date was 12th June, from New Delhi to Patna for 5.10 pm flight.

While making payment, on your IVR, after completing all proceeds, suddenly get the message that there is technical error. But amount was debited from my SBI Credit Card. Same I have informed to call centre guy. First they asked me to check my bank for the transaction. When checked my bank has confirmed that transaction has happened.

My Bank has informed that Go Air has claimed the money on 12th June and transaction no is 044338.

Same I informed to GO Air customer care desk. and Since than I am doing follow-up with them but they have failed to give any information. I have shared my monthly statement with GO air, and had word with their Floor Manager Mr Amit and Mr. Pravin. and written to there all e-mail id like feedback, refund and nodal officer.

All guys with whom I have connected, given me misleading information.

I request you to look in this matter.

Let me know, if you need any further information from my side.

Regards
Prashant K Gunjan
9650026623