refund against cancellation

Location/place: Hyderabad

Name of company/service: makemytrip.com

MAKE MY TRIP — IS NOT REFUNDING AN AMOUNT 40,000 TOWARDS CANCELLATION OF MY FLIGHT TICKETS. DESPITE REPEATED CALLS TO THE CUSTOMER CARE.,NEVER BOTHERED TO PROCESS. ALWAYS ASKING FOR 3 WORKING DAYS TIME TO PROCESS.
SEVERE FRUSTRATION AND LOOTING OF PUBLIC MONEY IS HAPPENING.