Location/place: Rau, indore, m.p.
Name of company/service: naaptol
I am vishal naresh purchased Branded Advanced LED Cinema Projector with Remote on 14.04.2013, Product / order number – 6306042 and I have received by courior on 20.04.2013 Shippment details : ARAMEX NPD with AWB No : 4786309275
Amount : 7400.0 which got delivered through cash on delivery mode. Assuming that
Naaptol is reliable service portal i made the payment without verifying the product. The same day when i tried on the Projector i found that the it is not working. Immediately i did complained on customer care of naaptol
Commetments from naaptol Customer Care:-
1) I have called 1st time on customer care number they give me commentment our executive call you within 24/48 hours and given me Complaint number 4441030
2) Before 48 hours ill called 2nd time Mr. gaurav attend my call and he will also given me 1 complaint number 4451331 and told me our executive call you within 24/48 hours and your 1st complaint number wrong.
fir jawab aaya ki vo product replace kar denge to humne rs 450 ka courier kiya or replace ment me jo product aaya vo purana ya ghisa hua nikla or vo bhi nahi chal raha he. Humne fir complaint ki or kaha aap money back kar dijiye to jawab mila hum kuchh nahi kar sakte.
Jab humne kaha ki consumer forum me case laga denge to jawab mila jo karna he karo.
Sir ab tak mere product ke 7400, courier ke 450 or kreeb rs 500 ke phone me total rs 8350 kharch ho chuke he.
Sir aapse nivedan he ki aap mujhe mere huq k paise dilvane ka kasht kare….
sir mene naaptol me in sabhi adhikariyo se mail dvara request kar chuka hu..
[email protected]
[email protected]
[email protected]
[email protected]
Ramesh Mehta
mera mail id- <[email protected]
contect- 08982126869
Thanking you sir prarthi
vishal naresh
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