recharge hasn’t reached, payment is done

Hi Sir/Madam,

I’ve used online internet banking to recharge the mobile numbers of my close ones, But recharge hasn’t reached into their mobile but payment is done through online banking:
There’s 2 incident in this month with me with idea and customer care didn’t register a complain.
1. Payment Details
Transaction ID BHDF3705031609
Idea Number 8959070881
Transaction date 14032015
Amount 149.00

2. mobile number: 7089864600
05 Mar 2015 Ref-IDEA-BHDF3689781837-02-03-15 05 Mar 2015 248.00 7,776.42

I haven’t got my money back also.

Please suggest what should I do?

Pankaj SHarma


One response to “recharge hasn’t reached, payment is done”

  1. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

    Thanks & Regards,
    Customer Care, Idea Cellular

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