recharge hasn’t reached, payment is done

Hi Sir/Madam,

I’ve used online internet banking to recharge the mobile numbers of my close ones, But recharge hasn’t reached into their mobile but payment is done through online banking:
There’s 2 incident in this month with me with idea and customer care didn’t register a complain.
1. Payment Details
Transaction ID BHDF3705031609
Idea Number 8959070881
Transaction date 14032015
20:00:26
Amount 149.00

2. mobile number: 7089864600
05 Mar 2015 Ref-IDEA-BHDF3689781837-02-03-15 05 Mar 2015 248.00 7,776.42

I haven’t got my money back also.

Please suggest what should I do?

Thanks,
Pankaj SHarma