I bought a Photonmax wi-fi data card bearing number 9241216383. Even though the company loudly boast about the speed of internet (up to 6.1BPS), we harly get such speeds. The company hides under area restrictions, network problems, TRAI regulations etc and do not very clearly bring out such information to the customer’s notice while selling the product.
The company’s customer service is the worst one can come across. Customer service is a misnomer.
promises not kept
Comments
2 responses to “promises not kept”
-
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO. -
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the slow speed of your Tata Photon connection. However, we are unable to contact you, since your call was not reachable.
Further, we would like to inform you that as per your complaint docket number 423473003 our concerned team already spoke to you and informed you that you are facing the slow speed due to weak coverage.
For any assistance mail us at [email protected].
Thanks and Regards,
Customer Care
Tata Docomo.
Leave a Reply