Product not received from SEVENTYMM.COM

Location/place: Ernakulam

Name of company/service: seventymm

Product not received from SEVENTYMM.COM and they are not responding to me

Hi,

Below are the details of shopping done at SEVENTYMM.COM

Order: #SM0540915 placed on 30th Dec 2012
payment: HDFC Net banking
product: Flipcurve Checks by Kart & Kriss – Sea Blue Shirt
total amount paid: Rs. 674

It has been mentioned on website ” SEVENTYMM.COM ” that delivery time:- 5-7 working days from the order date.
But the product has still not reached me. Today is 20th Jan 2013.

Have dropped many mails to customer support email ID:[email protected] but no favorable response. They say product has been shipped on 31st Dec 2012. Payment was made on 30th Dec 2012 via HDFC Net banking.

My question is why the product is not delivered at time when the company shipping policy itself states that delivery time:- 5-6 working days from the order date. This is the problem caused by total carelessness of your customer care and I need complete refund of my amount.

Thanks,
Nithin A S