Product not deliverying

I have order a iron from snapdeal.com and they are not delivering it. I have already made the payment. I have call their customer care but the just lie to me. and I dont khow what to do . I want my product as soon as possible with a penalty they should pay for this delay.

Your order ID: 2377853571 | Order Placed on : 2014-07-05 16:18:49
You have done all the hard work!! Now sit back and relax. We will send you an Email and SMS the moment your order items are dispatched to your address.
Order Details :
S.no
Item name
Suborder Number
Quantity
Estimated Dispatch Date
Price
1
Crompton Greaves CG DM1 Dry Iron (White)
3231349870
1
On or Before
Jul 08, 2014
585
TRACK YOUR ORDER
Total Amount : Rs. 585
Total Offer Discount : 39
SD Cash Redeemed : 0
Shipping Charges : 0
Paid Amount : Rs. 546


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