Dear Sir,
Our landline no was 01145082455, bearing account number 7023234877. We had requested for a change of address and transfer of internet connection from vikaspuri to gurgaon on 26th Aug 2016. We were told it will be done by 4 September 2016. Later we have been told by customer care that there is a sub pillar which is choking the signals so the transfer of your connection is not possible.
Every day we were following up and we got assurance that it will be resolved by 2 PM on 6/9/16. It was mentioned in the mail dated 6/9/16. Then customer care told that it will be resolved in 72 hours and same was confirmed by their mail dated 6/9/16 at 8 PM.
Then we received this mail that we regret to inform you that, due to some technical constraint shifting for above mentioned airtel account will be delayed.
We were told that if we apply for a new connection then there will be a no problem. So, we applied for new connection on 09/09/2016 and paid Rs.1000 by the cheque no. 713441 to Ajay your executive. Ajay told us that there is a faulty tag he has informed in the office but the ground team is not doing anything. I have sent a mail regarding the same.
Then customer care sent us this mail that, I have registered your complaint and the reference number is 73486384. Let me assure you that the issue would be resolved by 02:00 PM on 28-SEP-2016. But no one has came to our home on that day also.
Our CEF No. “4820490”.
It’s been two months now and no one is helping us to know that whether we will going to get a new connection or not.
Problems facing in getting “Airtel” broadband connection
Comments
6 responses to “Problems facing in getting “Airtel” broadband connection”
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Dear Customer,
This is with reference to your post dated 25 October 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Customer,
This is with reference to your post dated 25 October 2016
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [email protected]
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[email protected]
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and servicesTwitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Customer,
This is with reference to your post dated 25 October 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [email protected]
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Customer,
This is with reference to your post dated 25 October 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [email protected]
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Customer,
This is with reference to your post dated 25 October 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [email protected]
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Am not able to send text messages.. Its coming message not send in my iphone 4s.. I called customer care they told in four hours we will set but still its not going plz help me in this…
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