I applied for a 3-month YOU broadband plan on Sep 12, based on the confirmation from one of the support staff that the area meets their feasibility. I made the payment of 5209 online, and got a confirmation/receipt that mentioned the installation will happen within 7 days of payment. Nobody got back to me regarding the installation; so I had to call up Tech Support 4-5 times and every time I spoke, I was told that the status of my application was with the “backend team”. Since there were no updates on installations, I raised another request to cancel the installation on the 24th Sep, and was told that the request has been logged and I would get the refund within 45 working days. On 30th Sep I received a call from a technician that he has arrived at my address for the installation. I explained to him that I have already raised a request for cancellation. He insisted to give them another chance but I couldn’t, as I had already upgraded my existing BSNL Broadband plan on 25th Sep after YOU confirmed my cancellation request on the 24th. On returning home, I saw that a huge bundle of wire was thrown inside the compound of my house. I have been trying to reach the person who’d contacted me for installation but his phone is not reachable. The wire lies unattended and nobody has bothered to collect it back.
I’m worried that the refund process will also be delayed. I haven’t got a single mail or SMS on the status of it. I’m sure there would be no updates even if I call the Tech Support guys. The Tech Support team and the team which does the installations, seem to have no co-ordination whatsoever in terms of the complaint/installation status.The person who called me for installation had no clue that the cancellation request was raised 6 days back.
Hoping to get to hear from YOU broadband and get updates on the refund after lodging this complaint.
Regards
Sanjay
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