Location/place: Thane
Name of company/service: Dev Movers And Packers
I had booked the consignment of household articles and motor cycle to transport it from Margao to my place Thane. I have came to know about your unit Dev Packers,
Ponda through Sulekha.com. The consignment was booked well in advance i.e before a week. The date was fixed as the 30th March for transportation and it was supposed to be reached the destination Thane on 31st March. I have confirmed well in advance with your Ponda Office that it will reach Thane on 31st March and they also promised the same to deliver on 31st March.
However, when I had given call on 31st March morning it was amazed to hear that the truck has met with the accident near Ratnagiri and the the consignment will reach only on 1st of April. However, On 1st April I came to know that the truck has never met with the accident and your sales person was laying. The same was conveyed to me by the higher officials of Dev Packers and he promised me that the consignment will reach on or before 6 P.M on the 1st April.
However, that day also the articles had not reached the desired destination. Since, a ordinary person, I got panic and stared calling you office on a regular basis. But most of the time they told the lies or kept the mobile switch off. Even your higher official did not bothered to answer my calls. This itself shows his concern for the customers.
Finally, I received the articles on 3rd April. But still in that one article is missing and when I contacted your Dev Movers and Packers office they told that it will be delivered before Sunday i.e. 7th April. Still, I am waiting for that article to be delivered.
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