For last couple of months I have been facing a network problem in VODAFONE. Several times I wrote them letters.I am having a postpaid connection(9874097435). My address DISHA APARTMENT,G-2, 26 DAS PARA ROAD, THAKURPUKUR, KOLKATA-700063.They are least bother about my serious problem. I am not able to speak with any one over phone not even I can access my data card 3G.So please help me out and make a solution on that.
Please go through the story
>Dear sir,
>Please read the trail mail,repeatedly I am getting this kind of mail from your end instead of solving the problems your employees are giving the same excuses which doesn’t make any sense to me.I don’t want to listen any kind of negative words.Since I have been facing this problem for last couple of months so I want to the positive result from your side.Yesterday I got a call from your side saying that the guys will come to check the network availability in my premises. Now I have got this mail.Just make me clear that,whether this problem will get resolved or not.
>Looking forward for your reply.
>
>Regards
>Saikat Mukherjee
>9874097435
>Sent via Micromax
>
>——– Original Message ——–
>Subject: Incredible poor Service
>From: [email protected]
>To: [email protected]
>CC:
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>This has reference to your email dated 10/07/14 regarding network concern on your Vodafone Mobile Number 9874097435.
>
>
>
>Based on your email below, we would like to ensure that necessary optimization has already been done regarding the network concern for both voice and data. We would request you please note that the network availability at any particular location/building is dependent on various factors due to which network problem might arise. Currently there is no plan of any new site in this area .We would request you to please use it in the part of the house/office where you get better signal. This is the best possible solution available at this point of time.”
>
>
>
>Please note that in the absence of any data pack, you shall be charged at 2P/10KB for browsing. MMS shall be charged at Rs.3/- per MMS. Downloads are chargeable as per content specific and depend upon the website.
>
>
>
>The Service Registration number assigned for this correspondence is 946387174.
>
>
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Snigdhadev Paul
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>From: VODAFONECARE KOL (KOL-NE), Vodafone India
>Sent: 10 July 2014 18:45
>To: [email protected]
>Subject: Incredible poor Service
>
>
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>
>
>As discussed, we would like to assure you that we are investigating your complaint regarding network and data coverage. We request you to provide us with 48 working hours so that we can revert to you with a conclusive response.
>
>We solicit your co-operation during the interim.
>
>
>
>The Service Registration number assigned for this correspondence is 946387174.
>
>
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Snigdhadev Paul
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>———————-
>
>From: Saikat Mukherjee
>Sent: Thursday, July 10, 2014 12:46:08 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
>To: Marten Pieters (COR); Colao, Vittorio, Vodafone Group
>Subject: Fwd: Re: Incredible poor Service
>
>Respected All,
>As per my trail mail,I would like to request you to please give me a positive and strong solution on that.I am really fade up with your poor and incredible bad services.So many times I had a talk with your customer care executives,so many time I wrote you letter regarding the hell kind of network service along with the internet connectivity.Few day back two guys came to my house to check the network condition,having seen all the condition they also confessed that in my house as well as in my area there is no signal so how could I access the internet.If you go through my all written mail you would understand how many times I requested to you and how many times I got a reply without any kind of solutions.your nodal officials wrote me that they don’t have any plan for a new site.Please tell me sir,am I taking your service without paying the charges or giving the half of my charged amount? If I can give you the full money of your service so I also do believe that I have a full right to get the proper and good service,instead of that I am getting few mails and phone calls with the full of excuses.So it would my request to you to solve this matter and please please help me get out of this hectic problem.Sir you are my last helping option I do strongly believe.So please help me and please try to understand the importance of this matter which your employees are unable to do.
>Looking forward for your firm and positive action.
>Regards,
>Saikat Mukherjee
>9874097435
>Disha Apartment
>26,Das Para Road,
>Thakurpukur,
>Kolkata-700063
>Sent via Micromax
>
>——– Original Message ——–
>Subject: Re: Incredible poor Service
>From: Saikat Mukherjee
>To: “VODAFONECARE KOL (KOL-NE), Vodafone India”
>CC:
>
>Dear Sir,
>I do strongly believe that,you guys having a huge and destructive communication gap among yours officials,also I would request please go through the full trail mail so you can understand the full story.For last 5 months I have been facing the same problem as per the trail mail and you guys are repeatedly giving the same excuses. I was told to watch 3 days then give the feed back so I did,also I was told the problems will get resolved.Few employees of your network dept.came to my house and confessed the no availability of signal,but the same lame excuses you have given to me.Now I have to move the legal step.Also I would request to understand the real importance of any customer.Since we pay the huge amount for that service which you always commit. This is my last gentle reminder to you to solve this matter and get back to me ASAP.
>Regards,
>Saikat Mukherjee
>9874097435
>Sent via Micromax
>
>[email protected] wrote:
>
>
>
>
>
>Dear Mr. Mukherjee,
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>Based on your email below, please note that the network availability at any particular location/building is dependent on various factors due to which network problem might arise. Currently there is no plan of any new site in this area .We would request you to please use it in the part of the house/office where you get better signal. This is the best possible solution available at this point of time.”
>
>
>
>The Service Registration number assigned for this correspondence is 944650324.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>Happy to help,
>
>Rohan Bhattacharya
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>From: Saikat Mukherjee [mailto:[email protected]]
>Sent: 07 July 2014 10:57
>To: Colao, Vittorio, Vodafone Group
>Cc: [email protected]
>Subject: Fwd: Incredible poor Service
>
>
>
>Dear Sir,
>
>After requesting several times still I am facing the same problem. I can’t understand in which language you guys will understand the importance of this matter. 3 or 4 times I got a call from your side saying that within 3 days this problem will get resolved. So it would be my request please do not make any kind of false commitment to a customer also make me clear whether this problem will get resolved or not if yes then please mention the exact time.
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>———- Forwarded message ———-
>From: Saikat Mukherjee
>Date: Tue, Jul 1, 2014 at 10:55 AM
>Subject: Re: Incredible poor Service
>To: “VODAFONECARE KOL (KOL-NE), Vodafone India”
>
>Dear Tanumoy Banik,
>
>Thanks for your kind intimation, I will check the internet as well as proper network condition from today itself, but today morning around at 8 am I faced the previous as well as the same problem. Still I will keep an watch on that.
>
>Regards,
>
>Saikat Mukherjee
>
>
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>On Tue, Jul 1, 2014 at 10:48 AM, VODAFONECARE KOL (KOL-NE), Vodafone India wrote:
>
>Dear Mr. Mukherjee,
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>Based on your email below, we would like to 9inform you that necessary network optimization has been done at the concerned location to address the matter in concern. We would request you to check the situation for the next 3 days and get back in case of further inconvenience.
>
>The Service Registration number assigned for this correspondence is 937730067.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>Happy to help,
>
>Tanumoy Banik
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>From: Saikat Mukherjee [mailto:[email protected]
>
>]
>Sent: Friday, June 27, 2014 5:00 PM
>To: VODAFONECARE KOL (KOL-NE), Vodafone India
>Subject: Re: Incredible poor Service
>
>
>
>Dear Ms Tania Banerjee,
>
>As per our telephonic discussion on 26.06.2014, I was told to give 4 or 5 Vodafone numbers from my premises. So I am giving you the numbers, these numbers are being used in my premises and they are facing the same problem as i am.
>
>NUMBERS:- 9874166324, 9836391376, 8001860969, 9732935292, 9830519416, 9836192029.
>
>Looking forward for your positive and fruitful result ASAP.
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>On Fri, Jun 27, 2014 at 4:44 PM, VODAFONECARE KOL (KOL-NE), Vodafone India wrote:
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>As discussed, we wish to inform you that we have observed a network concern for both 2G and 3G at your premises. However an optimization will be done at the nearby sites to enhance the coverage. The same will be completed by 3-4 working days.
>
>Your patience and co-operation in the interim will be appreciated.
>
>The Service Registration number assigned for this correspondence is 933060548.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Tania Banerjee
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>
>
>
>——– Original Message ——–
>Subject: Incredible poor Service
>From: [email protected]
>To: [email protected]
>CC:
>
Saikat Mukherjee
Respected all, Please go through the trail mail and please please give me a p…
Jul 12 (3 days ago)
Saikat Mukherjee
Jul 12 (3 days ago)
to cp
Respected Sir,
Please see the trail mail and please give me the kind justice.
Thanks & Regards,
Saikat Mukherjee
Sent via Micromax
——– Original Message ——–
Subject: Fwd: Re: Fwd: Incredible poor Service
From: Saikat Mukherjee
To: [email protected],[email protected]
CC:
Respected all,
Please go through the trail mail and please please give me a proper justice I beg on you please give me proper justice as I am totally fade up with my Vodafone service.
Name: Saikat Mukherjee
Disha Apartment,26 Das Para Road,Kolkata-700063
Ph-9874097435
Sent via Micromax
——– Original Message ——–
Subject: Re: Fwd: Incredible poor Service
From: Saikat Mukherjee
To: [email protected],[email protected]
CC:
Dear Sir,
Few minutes ago I got a sms from your side (Hello. In response to your complaint no 1548840530 we were unable to reach you on your mobile to give an update. Please call 111 for an update.) I would like to inform you that I have not received any call from your side. So what is the meaning of sending this sms. If you are unable to solve so please tell the truth don’t play this kind of dirty game.
Regards,
Saikat mukherjee
Sent via Micromax
Saikat Mukherjee wrote:
>Dear sir,
>Please read the trail mail,repeatedly I am getting this kind of mail from your end instead of solving the problems your employees are giving the same excuses which doesn’t make any sense to me.I don’t want to listen any kind of negative words.Since I have been facing this problem for last couple of months so I want to the positive result from your side.Yesterday I got a call from your side saying that the guys will come to check the network availability in my premises. Now I have got this mail.Just make me clear that,whether this problem will get resolved or not.
>Looking forward for your reply.
>
>Regards
>Saikat Mukherjee
>9874097435
>Sent via Micromax
>
>——– Original Message ——–
>Subject: Incredible poor Service
>From: [email protected]
>To: [email protected]
>CC:
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>This has reference to your email dated 10/07/14 regarding network concern on your Vodafone Mobile Number 9874097435.
>
>
>
>Based on your email below, we would like to ensure that necessary optimization has already been done regarding the network concern for both voice and data. We would request you please note that the network availability at any particular location/building is dependent on various factors due to which network problem might arise. Currently there is no plan of any new site in this area .We would request you to please use it in the part of the house/office where you get better signal. This is the best possible solution available at this point of time.”
>
>
>
>Please note that in the absence of any data pack, you shall be charged at 2P/10KB for browsing. MMS shall be charged at Rs.3/- per MMS. Downloads are chargeable as per content specific and depend upon the website.
>
>
>
>The Service Registration number assigned for this correspondence is 946387174.
>
>
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Snigdhadev Paul
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>From: VODAFONECARE KOL (KOL-NE), Vodafone India
>Sent: 10 July 2014 18:45
>To: [email protected]
>Subject: Incredible poor Service
>
>
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>
>
>As discussed, we would like to assure you that we are investigating your complaint regarding network and data coverage. We request you to provide us with 48 working hours so that we can revert to you with a conclusive response.
>
>We solicit your co-operation during the interim.
>
>
>
>The Service Registration number assigned for this correspondence is 946387174.
>
>
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Snigdhadev Paul
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>———————-
>
>From: Saikat Mukherjee
>Sent: Thursday, July 10, 2014 12:46:08 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
>To: Marten Pieters (COR); Colao, Vittorio, Vodafone Group
>Subject: Fwd: Re: Incredible poor Service
>
>Respected All,
>As per my trail mail,I would like to request you to please give me a positive and strong solution on that.I am really fade up with your poor and incredible bad services.So many times I had a talk with your customer care executives,so many time I wrote you letter regarding the hell kind of network service along with the internet connectivity.Few day back two guys came to my house to check the network condition,having seen all the condition they also confessed that in my house as well as in my area there is no signal so how could I access the internet.If you go through my all written mail you would understand how many times I requested to you and how many times I got a reply without any kind of solutions.your nodal officials wrote me that they don’t have any plan for a new site.Please tell me sir,am I taking your service without paying the charges or giving the half of my charged amount? If I can give you the full money of your service so I also do believe that I have a full right to get the proper and good service,instead of that I am getting few mails and phone calls with the full of excuses.So it would my request to you to solve this matter and please please help me get out of this hectic problem.Sir you are my last helping option I do strongly believe.So please help me and please try to understand the importance of this matter which your employees are unable to do.
>Looking forward for your firm and positive action.
>Regards,
>Saikat Mukherjee
>9874097435
>Disha Apartment
>26,Das Para Road,
>Thakurpukur,
>Kolkata-700063
>Sent via Micromax
>
>——– Original Message ——–
>Subject: Re: Incredible poor Service
>From: Saikat Mukherjee
>To: “VODAFONECARE KOL (KOL-NE), Vodafone India”
>CC:
>
>Dear Sir,
>I do strongly believe that,you guys having a huge and destructive communication gap among yours officials,also I would request please go through the full trail mail so you can understand the full story.For last 5 months I have been facing the same problem as per the trail mail and you guys are repeatedly giving the same excuses. I was told to watch 3 days then give the feed back so I did,also I was told the problems will get resolved.Few employees of your network dept.came to my house and confessed the no availability of signal,but the same lame excuses you have given to me.Now I have to move the legal step.Also I would request to understand the real importance of any customer.Since we pay the huge amount for that service which you always commit. This is my last gentle reminder to you to solve this matter and get back to me ASAP.
>Regards,
>Saikat Mukherjee
>9874097435
>Sent via Micromax
>
>[email protected] wrote:
>
>
>
>
>
>Dear Mr. Mukherjee,
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>Based on your email below, please note that the network availability at any particular location/building is dependent on various factors due to which network problem might arise. Currently there is no plan of any new site in this area .We would request you to please use it in the part of the house/office where you get better signal. This is the best possible solution available at this point of time.”
>
>
>
>The Service Registration number assigned for this correspondence is 944650324.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>Happy to help,
>
>Rohan Bhattacharya
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>From: Saikat Mukherjee [mailto:[email protected]]
>Sent: 07 July 2014 10:57
>To: Colao, Vittorio, Vodafone Group
>Cc: [email protected]
>Subject: Fwd: Incredible poor Service
>
>
>
>Dear Sir,
>
>After requesting several times still I am facing the same problem. I can’t understand in which language you guys will understand the importance of this matter. 3 or 4 times I got a call from your side saying that within 3 days this problem will get resolved. So it would be my request please do not make any kind of false commitment to a customer also make me clear whether this problem will get resolved or not if yes then please mention the exact time.
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>———- Forwarded message ———-
>From: Saikat Mukherjee
>Date: Tue, Jul 1, 2014 at 10:55 AM
>Subject: Re: Incredible poor Service
>To: “VODAFONECARE KOL (KOL-NE), Vodafone India”
>
>Dear Tanumoy Banik,
>
>Thanks for your kind intimation, I will check the internet as well as proper network condition from today itself, but today morning around at 8 am I faced the previous as well as the same problem. Still I will keep an watch on that.
>
>Regards,
>
>Saikat Mukherjee
>
>
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>On Tue, Jul 1, 2014 at 10:48 AM, VODAFONECARE KOL (KOL-NE), Vodafone India wrote:
>
>Dear Mr. Mukherjee,
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>Based on your email below, we would like to 9inform you that necessary network optimization has been done at the concerned location to address the matter in concern. We would request you to check the situation for the next 3 days and get back in case of further inconvenience.
>
>The Service Registration number assigned for this correspondence is 937730067.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>Happy to help,
>
>Tanumoy Banik
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>From: Saikat Mukherjee [mailto:[email protected]
>
>]
>Sent: Friday, June 27, 2014 5:00 PM
>To: VODAFONECARE KOL (KOL-NE), Vodafone India
>Subject: Re: Incredible poor Service
>
>
>
>Dear Ms Tania Banerjee,
>
>As per our telephonic discussion on 26.06.2014, I was told to give 4 or 5 Vodafone numbers from my premises. So I am giving you the numbers, these numbers are being used in my premises and they are facing the same problem as i am.
>
>NUMBERS:- 9874166324, 9836391376, 8001860969, 9732935292, 9830519416, 9836192029.
>
>Looking forward for your positive and fruitful result ASAP.
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>On Fri, Jun 27, 2014 at 4:44 PM, VODAFONECARE KOL (KOL-NE), Vodafone India wrote:
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>As discussed, we wish to inform you that we have observed a network concern for both 2G and 3G at your premises. However an optimization will be done at the nearby sites to enhance the coverage. The same will be completed by 3-4 working days.
>
>Your patience and co-operation in the interim will be appreciated.
>
>The Service Registration number assigned for this correspondence is 933060548.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Tania Banerjee
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>
>
>
>——– Original Message ——–
>Subject: Incredible poor Service
>From: [email protected]
>To: [email protected]
>CC:
>
Saikat Mukherjee
Respected Sir, Please see the trail mail and please give me the kind justice….
Jul 12 (3 days ago)
Saikat Mukherjee
2:13 PM (23 hours ago)
to cp
Respected Sir,
Please go through the trail mail and please please give me a proper justice I beg on you please give me proper justice as I am totally fade up with my Vodafone service.I have been suffering a huge problem with Vodafone. So please help me to get out of this.
Name: Saikat Mukherjee
Disha Apartment,26 Das Para Road,Kolkata-700063
Ph-9874097435
Thanks & Regards,
Saikat Mukherjee
9874097435
———- Forwarded message ———-
From: Saikat Mukherjee
Date: Sat, Jul 12, 2014 at 8:34 PM
Subject: Fwd: Re: Fwd: Incredible poor Service
To: [email protected]
Respected Sir,
Please see the trail mail and please give me the kind justice.
Thanks & Regards,
Saikat Mukherjee
Sent via Micromax
——– Original Message ——–
Subject: Fwd: Re: Fwd: Incredible poor Service
From: Saikat Mukherjee
To: [email protected],[email protected]
CC:
Respected all,
Please go through the trail mail and please please give me a proper justice I beg on you please give me proper justice as I am totally fade up with my Vodafone service.
Name: Saikat Mukherjee
Disha Apartment,26 Das Para Road,Kolkata-700063
Ph-9874097435
Sent via Micromax
——– Original Message ——–
Subject: Re: Fwd: Incredible poor Service
From: Saikat Mukherjee
To: [email protected],[email protected]
CC:
Dear Sir,
Few minutes ago I got a sms from your side (Hello. In response to your complaint no 1548840530 we were unable to reach you on your mobile to give an update. Please call 111 for an update.) I would like to inform you that I have not received any call from your side. So what is the meaning of sending this sms. If you are unable to solve so please tell the truth don’t play this kind of dirty game.
Regards,
Saikat mukherjee
Sent via Micromax
Saikat Mukherjee wrote:
>Dear sir,
>Please read the trail mail,repeatedly I am getting this kind of mail from your end instead of solving the problems your employees are giving the same excuses which doesn’t make any sense to me.I don’t want to listen any kind of negative words.Since I have been facing this problem for last couple of months so I want to the positive result from your side.Yesterday I got a call from your side saying that the guys will come to check the network availability in my premises. Now I have got this mail.Just make me clear that,whether this problem will get resolved or not.
>Looking forward for your reply.
>
>Regards
>Saikat Mukherjee
>9874097435
>Sent via Micromax
>
>——– Original Message ——–
>Subject: Incredible poor Service
>From: [email protected]
>To: [email protected]
>CC:
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>This has reference to your email dated 10/07/14 regarding network concern on your Vodafone Mobile Number 9874097435.
>
>
>
>Based on your email below, we would like to ensure that necessary optimization has already been done regarding the network concern for both voice and data. We would request you please note that the network availability at any particular location/building is dependent on various factors due to which network problem might arise. Currently there is no plan of any new site in this area .We would request you to please use it in the part of the house/office where you get better signal. This is the best possible solution available at this point of time.”
>
>
>
>Please note that in the absence of any data pack, you shall be charged at 2P/10KB for browsing. MMS shall be charged at Rs.3/- per MMS. Downloads are chargeable as per content specific and depend upon the website.
>
>
>
>The Service Registration number assigned for this correspondence is 946387174.
>
>
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Snigdhadev Paul
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>From: VODAFONECARE KOL (KOL-NE), Vodafone India
>Sent: 10 July 2014 18:45
>To: [email protected]
>Subject: Incredible poor Service
>
>
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>
>
>As discussed, we would like to assure you that we are investigating your complaint regarding network and data coverage. We request you to provide us with 48 working hours so that we can revert to you with a conclusive response.
>
>We solicit your co-operation during the interim.
>
>
>
>The Service Registration number assigned for this correspondence is 946387174.
>
>
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Snigdhadev Paul
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>———————-
>
>From: Saikat Mukherjee
>Sent: Thursday, July 10, 2014 12:46:08 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
>To: Marten Pieters (COR); Colao, Vittorio, Vodafone Group
>Subject: Fwd: Re: Incredible poor Service
>
>Respected All,
>As per my trail mail,I would like to request you to please give me a positive and strong solution on that.I am really fade up with your poor and incredible bad services.So many times I had a talk with your customer care executives,so many time I wrote you letter regarding the hell kind of network service along with the internet connectivity.Few day back two guys came to my house to check the network condition,having seen all the condition they also confessed that in my house as well as in my area there is no signal so how could I access the internet.If you go through my all written mail you would understand how many times I requested to you and how many times I got a reply without any kind of solutions.your nodal officials wrote me that they don’t have any plan for a new site.Please tell me sir,am I taking your service without paying the charges or giving the half of my charged amount? If I can give you the full money of your service so I also do believe that I have a full right to get the proper and good service,instead of that I am getting few mails and phone calls with the full of excuses.So it would my request to you to solve this matter and please please help me get out of this hectic problem.Sir you are my last helping option I do strongly believe.So please help me and please try to understand the importance of this matter which your employees are unable to do.
>Looking forward for your firm and positive action.
>Regards,
>Saikat Mukherjee
>9874097435
>Disha Apartment
>26,Das Para Road,
>Thakurpukur,
>Kolkata-700063
>Sent via Micromax
>
>——– Original Message ——–
>Subject: Re: Incredible poor Service
>From: Saikat Mukherjee
>To: “VODAFONECARE KOL (KOL-NE), Vodafone India”
>CC:
>
>Dear Sir,
>I do strongly believe that,you guys having a huge and destructive communication gap among yours officials,also I would request please go through the full trail mail so you can understand the full story.For last 5 months I have been facing the same problem as per the trail mail and you guys are repeatedly giving the same excuses. I was told to watch 3 days then give the feed back so I did,also I was told the problems will get resolved.Few employees of your network dept.came to my house and confessed the no availability of signal,but the same lame excuses you have given to me.Now I have to move the legal step.Also I would request to understand the real importance of any customer.Since we pay the huge amount for that service which you always commit. This is my last gentle reminder to you to solve this matter and get back to me ASAP.
>Regards,
>Saikat Mukherjee
>9874097435
>Sent via Micromax
>
>[email protected] wrote:
>
>
>
>
>
>Dear Mr. Mukherjee,
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>Based on your email below, please note that the network availability at any particular location/building is dependent on various factors due to which network problem might arise. Currently there is no plan of any new site in this area .We would request you to please use it in the part of the house/office where you get better signal. This is the best possible solution available at this point of time.”
>
>
>
>The Service Registration number assigned for this correspondence is 944650324.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>Happy to help,
>
>Rohan Bhattacharya
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>From: Saikat Mukherjee [mailto:[email protected]]
>Sent: 07 July 2014 10:57
>To: Colao, Vittorio, Vodafone Group
>Cc: [email protected]
>Subject: Fwd: Incredible poor Service
>
>
>
>Dear Sir,
>
>After requesting several times still I am facing the same problem. I can’t understand in which language you guys will understand the importance of this matter. 3 or 4 times I got a call from your side saying that within 3 days this problem will get resolved. So it would be my request please do not make any kind of false commitment to a customer also make me clear whether this problem will get resolved or not if yes then please mention the exact time.
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>———- Forwarded message ———-
>From: Saikat Mukherjee
>Date: Tue, Jul 1, 2014 at 10:55 AM
>Subject: Re: Incredible poor Service
>To: “VODAFONECARE KOL (KOL-NE), Vodafone India”
>
>Dear Tanumoy Banik,
>
>Thanks for your kind intimation, I will check the internet as well as proper network condition from today itself, but today morning around at 8 am I faced the previous as well as the same problem. Still I will keep an watch on that.
>
>Regards,
>
>Saikat Mukherjee
>
>
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>On Tue, Jul 1, 2014 at 10:48 AM, VODAFONECARE KOL (KOL-NE), Vodafone India wrote:
>
>Dear Mr. Mukherjee,
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>Based on your email below, we would like to 9inform you that necessary network optimization has been done at the concerned location to address the matter in concern. We would request you to check the situation for the next 3 days and get back in case of further inconvenience.
>
>The Service Registration number assigned for this correspondence is 937730067.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>Happy to help,
>
>Tanumoy Banik
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>From: Saikat Mukherjee [mailto:[email protected]
>
>]
>Sent: Friday, June 27, 2014 5:00 PM
>To: VODAFONECARE KOL (KOL-NE), Vodafone India
>Subject: Re: Incredible poor Service
>
>
>
>Dear Ms Tania Banerjee,
>
>As per our telephonic discussion on 26.06.2014, I was told to give 4 or 5 Vodafone numbers from my premises. So I am giving you the numbers, these numbers are being used in my premises and they are facing the same problem as i am.
>
>NUMBERS:- 9874166324, 9836391376, 8001860969, 9732935292, 9830519416, 9836192029.
>
>Looking forward for your positive and fruitful result ASAP.
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>Thanks & Regards,
>
>Saikat Mukherjee
>
>9874097435
>
>
>
>
>
>On Fri, Jun 27, 2014 at 4:44 PM, VODAFONECARE KOL (KOL-NE), Vodafone India wrote:
>
>
>
>Dear Mr. Mukherjee,
>
>
>
>Thank you for your time to explain your concern regarding network concern on your Vodafone Mobile Number 9874097435.
>
>As discussed, we wish to inform you that we have observed a network concern for both 2G and 3G at your premises. However an optimization will be done at the nearby sites to enhance the coverage. The same will be completed by 3-4 working days.
>
>Your patience and co-operation in the interim will be appreciated.
>
>The Service Registration number assigned for this correspondence is 933060548.
>
>In case you need further assistance, please do call or email us. We’ll do our best to help you.
>
>
>
>Happy to help,
>
>Tania Banerjee
>
>Contact Numbers
>
>For Enquiries: 111 or +91-9830098300
>
>(Chargeable at 50p/3 minutes for agent access)
>
>For Complaints / Requests: 198 (toll free)
>
>Fax number : +91-(9830098241)
>
>E-mail : [email protected].
>
>Website: www.vodafone.in
>
>
>
>
>
>
>
>
>
>
>——– Original Message ——–
>Subject: Incredible poor Service
>From: [email protected]
>To: [email protected]
>CC:
>
——– Original Message ——–
Subject: Fwd: Re: Fwd: Incredible poor Service
From: Saikat Mukherjee
To: [email protected],[email protected]
CC:
Saikat Mukherjee
12:10 PM (1 hour ago)
to marten.pieters, vittorio.colao, cp
Respected All,
This is a gentle reminder to you about my earlier discussed matter. I just want to know whether this problem will be resolved or not from your end. I can not even talk over phone from inside of my room. I have to walk out from my premimes to speak over the phone.Please do something or I have to port the number.
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