Poor Customer Service

Location/place: kharghar

Name of company/service: Fiat

i have a very Poor service experience at the fiat dealership Fortune ,nerul , Navi mumbai
i have a fiat Punto nd had purchased extended warranty . now i had problem with one of the part . but the company are not doing work in the warranty for which i m eligible,

i had read the entire extended warranty manual , but the part which is damaged is not mentioned in the exclusion list ,
i have written fiat many times but no body is willing to answer ,

please let me know what should i do


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