poor customer care executive

Location/place: gorakhpur

Name of company/service: idea cellular

my mob. no. is 9889365434
19/4/2012 ki sham ko maine customer care se pucha kya aisa koi tariff hai? jisse mai idea to idea 10 paisa/min aur idea to other 30 paisa/min bat kar sakta hu, unhone bataya Rs11 ke tariff per aisa ho sakta hai home circle me.
20/4/2012 12pm approx. maine Rs11 se etop kara liya, phir maine other network aur idea network ke numbers par bat kiya to mera Re 1.2 paise ke rate se balance deduct hua, maine customer care par do-bar 20/4/2012 ko phone kar k reason pucha to ek customer care executive ne bola k aisa koi tariff nahi hai, aur dusra bolta hai aisa tariff hai, koi clear answer nahi diya mujhe. customer care exeecutive ko apne boss se bat karane bolne par unlogo ne bar bar khud se phone disconnect kar diya. mere sath idea ne cheating ki hai i strongly need a help.. and also idea reimburse my money back