Paytm’s paid order not delivered to me and status is delivered.

This complaint is regarding the order number 1650887167 which was a book i ordered through paytm on 5 April and i paid for it that time only.
Than after 9 days on 14 April i received message as Item delivered while neither i got any call regarding delivery nor i collect. after that i complaint about this around 8 to 10 times on paytm forum but everytime same automated replies are coming and even in last reply for closing the ticket they are replying as “our concerned team called you and after resolving your problem we are going to close this ticket”.
this is only the matter of making fooled us.
Please look in matter.

Atul Garg (PaytmAccount Holder) (7737711250)
Apoorva Alok Verdhan (for whom i ordered) (9560618029)