PAYTM – Fraud

Location/place: Chennai

Name of company/service: PAYTM – Tata Photon recharge failed

Dear Sir / Madam,

Ref: – [Paytm Care] Re: Recharge failed not yet refunded !! (ticket #100664332)

I have tried recharging my tata photon plus data card online through PAYTM website on 23rd March, 2013 with Rs.255/- amount. Both the times the recharge got failed and my amount got debited in my bank account. I requested refund from PAYTM button and waited for 21days and I dint get refund of the same. I have to get totally Rs.510 as refund amount from PAYTM.

Then I mailed PAYTM’s customer care about this concern, and they say that they have refunded me. In reality they dint refund me as the amount is not reflected in my account. The customer care team asked my bank statement in PDF format and I have sent the same, but no amount was credited by them, and after seeing my statement they say that, please enquire your bank only, but we have refunded.

I asked for PDF copy of their payment to me from their bank, and they refused to give. That means they have not actually paid. Why there will be any delay at the bankers end ? That too its more than 1.5months that I’m waiting for the refund.

The response from PAYTM is not proper. When they asked my bank statement then why they are not ready to show theirs ? How can I believe them that they have credited my amount but infact its not credited as per my statement.

I need proper reply from PAYTM’s end along with refund of my amount. I need proof in PDF format their bank statement that they have initiated their payment to me.

Waiting for an early and proper reply.

Regards,

Jhansi K