Location/place: Greater NOIDA
Name of company/service: Reliance Digital
Reliance Digital
1. They claim that if you find a product cheaper than theirs, they will pay you double the difference.
2. They offer you a ResQ Pack (Extended Warranty) on the appliances you buy.
At first I thought “WOW What a deal” but when I placed an order for my Air-conditioner, this is what I discovered.
1. The price they offered was INR 29990 for an LG 1.5 Ton 5Star AC Model Number LWA5CG5F which you can easily find at a lower price at a dealer near you.
2. They promised that the equipment will be delivered on the next day (May 06, 2013) and will be installed on the next day (May 07, 2013). Based on their commitment, I shelled out my hard earned money INR 29990 (A sum that only a few Indians manage to earn in a month) expecting that the appliance would ease the life of my little daughter who otherwise needs to battle with the unruly weather of Delhi NCR. However I was stunned when the Appliance was delivered at 10:00 PM (A time when we avoid going to a friends place unless it is an extreme emergency) and the excuse given was that the truck had broken down. I had ordered a mandatory Power Stabilizer with the appliance. When the delivery guy was asked to give that he said, “he forgot to carry that”. Disgusting
All this time both me and my wife were frantically trying to call Reliance Digital Store from where we had ordered our appliance (or rather I would say who had duped us of our expectations) and we were getting a constant busy tone on the phone. Ridiculous
Finally I managed to get hold of Sanjeev Sharma this afternoon on phone and he reassured that the stabilizer will be delivered today and the appliance will also be duly installed today EOD. it’s 09:26 PM IST and I don’t have a hint of the Stabilizer yet, leave aside installation. To top it all, look at the attitude of Mr Arjun Kumar who answered my call just a few minutes back, saying that the stabilizer is on it’s way and will be delivered any moment. Any moment after 09:30 PM! and the installation will be done tomorrow, maybe after 09:30 PM.
I really am sick and tired of this BS given to me by Reliance Digital and would request everyone to avoid buying from Reliance Digital.
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