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Paying for the Unavailable television Channels

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Location/place: Haltu, Kolkata

Name of company/service: Airtel Digital TV

Last month I recharged my Airtel Digital TV connection with Rs. 326.00. Bengali news channel’Kolkata TV’was in the list of the channels of their lowest pack. Despite of that one day suddenly the telecast of Kolkata TV stopped and ‘This channel is no longer available at Airtel Digital TV’ this message was on the screen. Now I missed few important news for this reason. I had paid for all the channels but I am deprived to watch all of them. Not only this the packs are also changing now and then. Like last month as India vs Australia series was going on Airtel authority kept Star Cricket out of their minimum pack. Then we had to buy it with extra charge. Now this month they again put this channel in the minimum pack and kept other channels out of it. So, we are confused which pack we should buy?

Comments

2 responses to “Paying for the Unavailable television Channels”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Das,

    This is to inform you that your concern listed on 24 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
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  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Das,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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