Location/place: vadodara
Name of company/service: Indian Railway
Respected Sir/Ma’am,
As I am feeling very much disappointed and requesting you, to help me and do the justice in favour of my complaint….
I have all the documents and letters from diff dept of railway. I will surely sent to you in need to procced
further, whenever you ask for it.
My complaint:
I am Bhavana pal, boarded from Vadodara, travel to Puri in AC -2tire in train no 12844 , ADI-PURI Express on 21/ feb/ 2011.But unfortunately feeling very hot and sphocation inside the coach. I have complain repeatedly and follow up the cocah conductor for AC and also non cleanliness /non supply of water in the toilet….but no action ….lastly at RAIPUR Station….AC Satff and conductor D. V. N. Rao, after inspection said that AC is working but due to water leakage in side the coach they must have to kept the AC off and they couldn’t provide the AC facilitiy as they are helpless….as a result even after paying a huge amount of ticket, we had to travel without AC facility starting- during end point of our journey .So looking all above embrassing position, at the same moment, we had file this complaint no: 118160 dated 22/2/11 at Raipur 17:30 hrs….for reimbursghement of fare.
But I am surprised that till date even two-half year passed, all efforts by me via — e-mail, hard copy, phone, right to information act, direct contact to different divi / dept of Indian Railways…even
Even though all concerned departments informed me (by letter— I have as a proof ) and also agreed with both of my points in my complaint. Beside all, till date my complaint is being kept in pendolus action and i am being mentally tortured by Indian Railway since last two and half years.
And not even this is the END of the pathetic service as well as torturing the customer ….but…
A letter i received from the concerned department ( CHIEF COMMERCIAL MANAGER, RAIL SADAN, Chandrashekharpur, Bhubaneswar-17, dtd 6 / 3 /20013 my claim for reimbursement of fare is repudiated.
At last but not least, you will surely help me to get the justice
Thanking you Sir….
Bhavana Mahitosh Pal
Mobile: 08734012348
7/a parvatipuram, opp m. S. Hostel
Sama savli road
Vadodara -8
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