Pathetic Service Tikona

I have a connection in south Delhi and my user id is 1111976554, I took connection in December 2014. For first two months, I thought problems related to non coverage of internet will solve but then service got worst and worst. Then I decided to call centre and from then I have called up almost 50 times and raised as many as 30 complaints with numbers. Everythime they say some engineer will come but there has been no visit, now I want to know hat is the status nobody is ready to tell. Everytime I call they say that dont worry you will get waive but I want to ask waiver is applicable when service is available properly and not when there is frequent service problem. I want to go for legal action against this company and want Govt to take serous action against this company as they are so casual with complaints that there has been no response from email of appellate authority.

TRAI pease take action this company and others please do not go for TIKONA AT ALL believe me


Comments

6 responses to “Pathetic Service Tikona”

  1. I have taken connection of tikona with plan of 4 mbps speed. but the service is so bad that i cant open the web sometimes.. the speed ll be 200kbps to 400kbps. i complaind more then 100 times, then also the problem is not been resolved. this people are making us fool. plz dont take tikona..this is worst internet provider

  2. Tikona Care Avatar
    Tikona Care

    Dear Akshay,

    Greetings from Tikona.

    Please be assured that your concern listed Mar 1, 2015 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

  3. Tikona Care Avatar
    Tikona Care

    Dear Ritesh,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMAR0044 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [email protected]

    Regards,
    Tikona Care

  4. Tikona Care Avatar
    Tikona Care

    Dear Ritesh,

    This is a gentle reminder to follow-up on your concern listed on Mar 3, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [email protected] mentioning your assigned reference number TIKMAR0044 in the subject line.

    Regards,
    Tikona Care

  5. Tikona Care Avatar
    Tikona Care

    Dear Ritesh,

    Gentle reminder # 2

    We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.

    Regards,
    Tikona Care

  6. Tikona Care Avatar
    Tikona Care

    Dear Mr. Gupta,

    Greetings from Tikona.

    With regards to your concern, we confirm that your disconnection request is in process.

    Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.inRegards

    Regards
    Tikona care

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