Partial refund of Security after 4 months of termination

Your Location/city: Ghaziabad

Name of the product/service/company:: Reliance Communications

Dear Sir,


1. I took the reliance post paid landline connection No. 0120-3245079 by paying initial deposit of Rs. 1800/- (refundable security of Rs. 1000/- + Rs. 800 as installation charges) in Ghaziabad.

I surrendered my Landline connection alongwith the handset and all other accessories to the Reliance Web World, Sector-18, Noida on 1st March 2009 vide Service Termination Request Case ID. No. 90489590 dated 1st March 2009 by paying Rs. 673/- as full and final amount vide Cash receipt no. S126656721 dtd 1st March 2009. (Scanned copy of Cash receipt and surrender of landline instruments were already provided to Reliance for their ready reference).

I was told by Mr. Javed, Customer Care Executive that security deposit of Rs. 1000/- would be refunded within 90 days from the date of termination of the connection i.e. by 30th May 2009 otherwise interest @10% will be paid.

2. After waiting for more than 90 days in June 2009 when nothing had happened and Reliance instead of sending refund of Rs. 1000 sent me monthly bills for Rs. 87/- dated 18th April and Rs. 407/- dated 18th May i.e after termination of connection & surrender of instruments on 1st March, I once again approached Mr. Javed who confirmed that my connection is already terminated & I will get refund within one week & also assured me to ignore post termination bills. Similar assurance was also given by Customer Care Executive from phone no. 011-30331745 dated 29th April 2009, when I brought this point to her which was the 1st call received from Reliance after termination of connection.

After rigorous follow up for nearly one and half month with Mr. Javed, I received a cheque no. 895164 dtd 17.7.2009 drawn on HDFC bank for only Rs. 345.74 after deducting dues of April and May’09, i.e amount charged after termination of connection & without having landline instruments which were already handed over to Reliance on 1st March’09.

3. I request M/s Reliance Communication to pay me balance refund amount of Rs. 654.26 along with applicable interest @ 10% on Rs. 1000/- without further delay at my address available with them.

Thanking you,
Yours faithfully,

Chandra Mohan


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