Location/place: gurgaon
Name of company/service: Homeshop 18
Item : Nikon D3100 14MP Digital SLR Camera with 18-55mm VR
Order no : 912492297
Order Date : 19 May 2012
It is seen that company did not adhere on the complaints regarding the empty parcel received and till date have not refund the amount for the same.
I would like to inform you at first delivery 23 May 2012 mention product was received empty and complain was launch and the same was approved for the refund after investigation and company accept their apology for the empty parcel and ready for the refund. However prevent to non refund company try to do fraud , and send the same empty parcel again on 8June 2012 without any information and handed over to another person (security guard) at my office address on 09 june 2012 ,
However I was informed by the such person regarding the parcel and ask to collect the same.
When I get the parcel I saw the weight of the parcel was very light and over the parcel weight was mention 4 Kg . immediately I inform to Homeshop 18 customer care . And suggested to keep the such parcel with me and the same will be arrange for the reverse pickup . How ever this was not done and I speak with the senior person Mr Ram then he suggest to send the same parcel at my end with any courier and I have send the such parcel without open by DTDC courier on 12 June as it as i have received .
However first time the same was delivered in very manner and handed over to me only after verifying the proper identification . and the second time it was delivered to guard .
The parcel was for Rs 30960.00 which can not be handed over to any other person.
This is clear case of refrain from making refund .Company is just trying to make me fool by sending the empty parcel twice and saying that matter on hold and under investigation .
This is my final notice to make the refund in next 3 Days after receiving this legal notice . If the same will not resolved in mention period I will move to consumer court.
Regards
Ravi Verma
WNS Infinity Tower B
6th Flr Dlf Phase 2
Gurgaon
Haryana 122002
Mob: 8860556644
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