Paid in full for no product

Back in December of 2020 in the last few days, I ordered something from this company I have contacted them numerous times because the product has not arrived.
I paid for the product on my credit card. Because the company advertises that it is I thought they were in Canada.
Regardless of where they are. I have asked them to refund my credit card due to the unusually extended wait for delivery . They have declined stating that it was shipped out and cannot refund me. This is an outright ripoff!
I want to know how I get my money back?
I also warn anyone from doing any business with this company.
Do not! There is no customer recourse.


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