From
Samir Toprani
Block No. 41, Gajanand Residency
Pethapur,
Gandhinagar – 382610
No. 9978443894
Complaint with online shopping:
Online store
eBay India Private Limited,
14th Floor, North Block, R-TECH Park, Western Express Highway,
Goregaon (East),
Mumbai 400063, Maharashtra (India).
Website: ebay.in,
Customer Care No. 18002093229
Seller
Gromo
Moti Marbles, 1st Floor, Bhagat Singh Nagar No 2 Lik Rd.,
Goregaon
West Mumbai – 400104
No. 08898001004
Sub: Fraud in Online Shopping
Sir,
Seller is listed their product MOTO X play Mobile on ebay.in vide product id 121984488754 (Specification of the same is attached herewith).
After going through their specification, I have ordered this mobile on dated 13th May 2016 with paisa pay ID 42590469007. I have received product on 16th May 2016 by their courier partner (Copy of invoice is attached).
After receiving the product I have opened and check and compare with its specification listed and uploaded by the seller on their website and found following issues in the product.
1. Warranty:
Warranty is essential part for any electronics item. And as per specification, its come with 1 year Motorola India manufacturer warranty
But I didn’t receive warranty card inside the box. So, I cross check it with Motorola service centre and on request they check details in his system and said that this product is out of warranty and warranty is not applicable on this product (The snapshot of the same is attached herewith for your reference).
2. Product received different than specification:
In case of online shopping, all the customers chose their product through their specification listed and uploaded on website.
As per specification, its come with turbo charger addition but I have received older version and come with simple charger.
I have registered a complaint to ebay.in regarding my issue with claim ID 1994090 on dated 17th May 2016.But they support their seller and simply reject and closed my claim without resolving my issue.
Now I think that ebay is a fraud company and they cheated the customer thru their unknown seller who is listing their product and uploaded features of the product wrongly to misguide the customer and making them fool. After purchase they only support the seller and not taken any kind of action and also not taken back the product for any reason.
Please registered a complaint against online store ebay.in, who cheated customer through listed the product feature wrongly through their unknown seller Gromo and hope you are taking necessary action against him and protect me and other customers which is already cheated by ebay.in and also protect the customer who wish to buy this kind of product online.
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