Location/place: patiala
Name of company/service: sbi
I am Jasmeet and I am holding a SBI Gold and More Credit Card. I am one of the happiest and satisfied customers of SBI card so far.
As of 27th Feb 2013, I didn’t have any issue or disputes or dissatisfaction with SBI card. But to my shock something happened on 27th Feb 2013 by which I was totally confused, shocked and have no idea on the reliability and safety of the card. This is due to fraudulent online transactions which were made on my SBI Credit card on 27th Feb 2013.
I had taken all genuine, available, permissible and possible precautions from my end for the card and have not revealed any data of the card to anybody. I have insta email alert and insta mobile alert activated on my credit card for safety measures. Moreover I had used the card for my transactions with only respected and reputed establishments offline and also made online transactions only with trusted online sites.
I had already brought to SBI notice about the fraudulent transactions made on my Credit Card to SBI personal at the earliest and I have blocked the card immediately. Below is the exact detail of what happened and what action taken by me on this.
Name – Jasmeet Kaur
CC No – xxxx xxxx xxxx 1462
– On 27th Feb 2013 I got a SMS stating that a transaction was made for amounts of Rs.23,592 .72 .at GZ TONGXIN HOTEL CO. LTD CHINA.
– I immediately called SBI call center at your given number 18601801290 and informed your personal about this fraud transaction and asked them to stop the payment for these transactions. I followed this as per the instructions given by you in the terms and conditions. And I clearly told them to take appropriate steps immediately to stop the payment as it is in foreign currency. If they could have taken some action immediately to intimate appropriate people this fraudulent transaction would have been stopped.
– But I was told by them that they will not able to do anything at that time and only after the VISA processing they can take the complaint on this. And they asked me to wait for 3 days and then send the Dispute form filled with transaction details.
– I asked them to immediately block my card and they blocked the card immediately at. And they confirmed me that they blocked my card.
– As per instructions from SBI personal, I will fill the Dispute form with the details and mailed to their id [email protected] after 72 hours.
Please look into the matter and please stop the payment as I haven’t use the card
Yours faithfully,
Jasmeet
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