not updating my request for a new pan card, i have done online payment also

Location/place: indra nagar, risia bazaar, bahraich

Name of company/service: INCOME TAX PAN SERVICES UNIT (Managed by National Securities Depository Limited)

Dear Sir,
I have applied for new pan on 12-09-12 and done a online payment same day and on next day 13-09-12 send a document with the copy of acknowledgement….. after few days I track speed post through speed post number it shows that it reached to pune on 19-09-12
But when I track pan card status after two days i.e on 24-09-12 it shows that we have not received supporting documents
Plzzz sir take a action that why this is not updated…
Name: Shubham Shukla
Speed post number- EU165817051IN
Acknowledgement Number- : 881030113981393
Transaction number of online payment: 400-503398
Plzz order to concern department
to plzz update and process my request of new pan and send to my address as soon as possible….

Thanking You
Shubham Shukla