Not replacing my Beetle modem purchased from Airtel & it’s in warranty

Location/place: Delhi

Name of company/service: Airtel Broadband

I have my airtel broadband connection at my home & want to install a new Airtel broadband connection in my office. So, I had purchased a new D-link modem for my home & shifted my original modem of BEETAL 450TC1 ADSL2 + Router to my office. But the Airtel executive told me that the old modem is notr working properly & since it’s under warranty you can get it replaced by Airtel by making complaint of the same .

So, I made complaint of the same on 4th july via reference no. 35136436 at approx 09:46 pm (s my modem’s warranty is till 9th July 2013) then I got a call in the morning from Airtel representative that modem will be replaced by evening but to my shock, my complaint had been closed with no reason then I again made a complaint no. via ref no.:- 35194076 but they had closed this one also.

I had contacted their Customer Care, Nodal Officer, Appeallate Authority, & to their corporate head via mail but no response yet.

My warranty is going to expire on 9th July 2013.

Now I just want to tell Airtel that I want my modem to be replaced because since it’s under warranty. I have the bill of purchase & if you don’t replace it then I am afraid I have to get my Home Landline & broadband connection disconnected straightaway & if you think that I am lying regarding the disconnection then just wait for 10th july & you will see a comment of this with the reference no. of disconnection. So, stop testing the patience of consumers.

Here are my details for the case:-

Home Landline No:- 01143086362 against whom the modem replacement complaint was made via ref no.:- 35136436

My Router Details:
Model No.: BEETAL 450TC1 ADSL2 + Router,

My new connection (Vaishali) no: 0120-4226362 which is yet to be activated because you guys had not yet replaced the modem.

My Vaishali (Work Place-NEW CONNECTION) Address : 164, Sector, II-B, Basement,
Vaishali, near Mother Dairy

latest ref no. closed:- 35194076, 35136436

So, it’s a 1st & last request to you stop irritating the customers else I am not responsible with what will happen to you guys.

My contact details:- 9899509773, 9899200184