NOT RECEIVED WELCOME KIT AND DP ID NO

Dear Sir,
I was opened Demat A/c with Sharekhan Ltd my cust. Id is 904649
in the month of March-09 they asked me when you opened demat a/c with us you will get free holiday package. and I submitted all required document and cheque amounting Rs. 750/- in favour of Sharekhan ltd. drawn on SBI. but not yet recd. holiday package and nor welcome kit .due to this I could not eligible to do trading because of non of DP Id.I am frequently call them on call center but not any development
please help me
yours faithfully
Bhimrao D. Dhabadge