Not providing good service

Location/place: Chennai – Tamil Nadu

Name of company/service: Tata Docomo

I am pasting the complaint sent to Docomo.Please review and help me.

I thought you guys would compensate for this error. My number was not been used for close to 12 days when you guys disconnect the service. And following to that issue I am facing a network problem which was registered with confirmation # 360054155 and still this is not resolved. I need a good compensation for all the error happened from your end. This needs to be taken care within 24 – 48 hours of time. Reach me at 7200056778. I spoke to a rep who promised that I would get a call back within 2 hrs and he promised @ 21/06/2013 12:30 PM. You guys are continuously dropping the ball and I may have to move to some other network if this is not resolve as I stated above. I am going to post this conversation in Tweet, FB and You tube and few consumer affairs website which handle DOcomo problem.


Comments

One response to “Not providing good service”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

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