Location/place: Solan HP
Name of company/service: Vodafone
My name is Nikhil Aggarwal and my number is 9882006997 and I have the following issue with Vodafone
Vodafone has recently launched a Sony Xperia Z bundle offer which gives 8GB internet free for 2 Months. On the 18th May I got an sms that an automatic request for ativation of the offer has been sent and the same will be activated in 24 hours. This was also confirmed by the customer care after 5 minutes of the sms. On evening of 19th May I called up the helpline asking why the service has not been activated after 24 hours. I was told that the issue would be resolved in 24 hours. On again following up on the next day, i was told that the issue takes 48 and not 24 hours. On the 21st May I had a detailed talk with the senior helpline man at 11pm. he assured me that the same would be activated by the next day. Fed up of this lingering on, i called up the Nodal office which further asked me 24 hour. After another 24 hours, i called up the nodal office again which again said that due to a technical issue, it would take another 24-48 hours.
Earlier also i have had a history of getting the internet settings configured on my phone which has been a hassle altogether on several occassions.
I fail to understand that if the company isnt ready to activate the service then why are such services launched in the first place.And if there is a technical issue then one timeframe needs to be given and needs to adhered to and such linger-on behaivour.
I think I will have to port out my number really soon as Internet pack is a necessity to me.
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