Sir,
I brought a 600 ml of Sprite from M/s Sundaram Snacks on 09 May 14 when I was with my family at Amusement park at Khodiyar Colony, Jamnagar, Gujarat. When we started drinking, we found water filled bottle instead of sprite. I immediately rushed to the shop. The shopkeeper requested me to call up to the distributor as he showed me another 2-3 bottles having same problem and also told about the carelessness of the distributor/ company. I rang up the distributor. On the reply the distributor said that he can’t do anything and I may give a police complaint. It was very embarrassing in a public place to face such situation. I rang the customer care of coca-cola and given a complaint immediately (Complaint No. 73680). The assured me that necessary investigation will be carried out and resolution will be provided to me. I also reminded them on 17 may & 19 May 14 also but every time I got one reply that “Sir I am lodging your complain with a high priority and the company will call you soon”. But I never got any call. The bottle is presently with me, sealed with cello tape. Can a FMCG company be so careless that they can sell anything? It might be poison inside the bottle. Can I claim the company to stop their business in India as they are not deserving to sell a FMCG product??????????????? Please look into the matter. Thank You
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