Location/place: SECTOR-62, NOIDA
Name of company/service: VIDEOCON INDUSTRIES LIMITED
PLEASE NOTE THAT I HAD PURCHASED VIDEOCON FULLY AUTOMATIC WASHING MACHINE (TOP LOADING) – MODEL NO. DIGI OCEAN – FROM M/S. BLESSINGS, SECTOR-18, NOIDA VIDE INVOICE NO.P-2590 DATED 03.11.2010 (WITH TWO YEARS WARRANTEE). SINCE THEN, THIS WASHING MACHINE HAS STOPPED WORKING SEVERAL TIMES, AS OF NOW. DETAILS OF FEW COMPLAINTS RAISED WITH YOUR CALL CENTRE ARE AS BELOW :
GHA 2405110483
GHA 2107110171
GHA 1410110061
GHA 2006120374
GHA 2306120631
GHA 3006120631
AT PRESENT MY WASHING IS UNATTENDED BY THE SERVICE ENGINEER OF VIDEOCON SINCE 20TH JUNE’12. AND IT WAS TOLD BY THEIR CALL CENTRE THAT MY COMPLAINTS ARE BEING DELETED BY SRI RAHUL, SALES MANAGER, NOIDA (MOB NO.9899987090) WITHOUT BEING ATTENDED. AND THEIR AREA MANAGER SRI HUSSAIN, NOIDA (MOB – 8130898900) IS NOT LIFTING OUR PHONE CALLS & PURPOSEFULLY AVOIDING OUR COMPLAINTS / UNATTENDED. SRI RAGHUVIR (MOB NO.8130898898) (SENIOR OF SRI HUSSAIN – AS TOLD BY CALL CENTRE) IS ALSO NOT ATTENDING OUR PHONE CALLS.
I WOULD HEREBY ONCE AGAIN REQUEST VIDEOCON INDUSTRIES LIMITED TO IMMEDIATELY REPLACE MY WASHING MACHINE WITH NEW WASHING MACHINE – AS IT IS UNDER WARRANTEE & UNDERGONE REPAIR / REPLACEMENTS OF PARTS / STOPPAGES SEVERAL TIMES (FEW OF THE COMPLAINT NOS. NOTED ABOVE.
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