Location/place: India
Name of company/service: timtara.com
I had purchased Sony home theater system online from timtara.com on 19/12/2012 order no 10372538 paid Rs. 18,399 Date: 19-12-2012
Transaction No.: 10163538
Payment Mode: Credit Card / Debit Card / Net Banking
Order Total: Rs. 18,399
It was to be delivered within 3 weeks of purchase. When I did not receive it on time i contacted the no given, they told that t will be delivered soon. First they said that stocks are not there though the product was continuously shown on their website and that i would get it as soon as the product is available. Then after the time kept on passing and no response was there from their side,. I waited for one more week but no delivery. then i asked them to cancel my order but now it has been more than a month since i have been requesting every alternate days for cancellation, every time i am promised that it would be cancelled within 48 hours but not cancelled till date. I asked them to give no of higher authority but they did not give saying that there are no higher official. i have filled complain from site multiple times but so far no action taken. I called more them 100 times with customer care but they are not responding properly and nor they reply to my mails.
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