Non Delivery Of Products.

Location/place: KOLKATA

Name of company/service: Infibeam.com

Hi,
I placed the Order on 4th August, 2012. The order number is order number is 9152186.The order was supposed to be made on 5th August, 2012. I called up the customer care on 6th August, 2012
and I was informed that the order has been made to the concerned person on 5th August, 2012: Chaitali Paramanick at the address :

Chaitali Paramanick
7/42, NSC Bose Road, Netajinagar
Nr. Tolligung Metro
Kolkata
West Bengal
700092
91-33-24215171
But when I asked the concerned person and others who are residing at the above address it was confirmed to me that the delivery has to been made
to the person concerned. I thereby complained to the customer care to kindly check from their side on 7th August, 2012. I called up the customer
care about 15 times after that and every time I have been told that they have ordered the POD from the courier service and the matter will be
resolved within a day. About 15 days have passed and yet no action has been taken.
I am very sorry to say that I will never ever order anything from Infibeam since it is a matter of trust and my trust has been breached throughly.
Thanks and regards,
Somnath Paramanick


Comments

One response to “Non Delivery Of Products.”

  1. Dear Somnath,

    We certainly understand your concern regarding the non delivery of the product.

    We have checked our records and we see that you had confirmed the delivery of the product with us on 6/8/2012. This was done on recorded line. However, as per our vendor details, they had delivered the product on 5/8/2012.

    As per our details and the details mentioned above, the issue is resolved from our end.

    If you have any further questions or issue, you can write to us at [email protected] or [email protected]. You can also contact us at 079-40260260. We are available 24/7.

    We apologize for the inconvenience caused to you in this regards.

    Regards,
    Infibeam.com

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