non delivery of order by ferns n petal

I had ordered flowers to be delivered to an east Delhi address on 17th august, 2013. But I got an email from fernsnpetals.com that the address provided is incomplete/incorrect which is baseless as the same day, snapdeal.com delivered an order on the same address. Since I had already made the payment, I am demanding a refund. But fernsnpetals.com is not replying to any of my emails. My order no. Is 701569532 dated 17.08.2013. Complaint no. Is 284050 to which they have stopped replying now.

Thanks & Regards
Nikhil singh


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