Non Co-operation of Samsung Mobile Phone Service Provider to find out lost Mobile Phone

Location/place: kOLKATA

Name of company/service: Samsung Mobile Phone Service Provider at Seth Pukur, 87, Jassore Road, Barasat, Kolkata-700124, West Bengal

Dear Sir,

I have lost my mobile along with SIM card of AirTel No. 9933518400 and Memory Card of 8-GB (Samsung Make) on 21-06-2013, at about 6:45 PM, when I was returning from my Office at 3/C, LA-Block, Salt Lake by a bus from Beliaghata (Building More) to Birati (my home) and route of Bus was Tollugunge to Madhyamgram. I have Lodged a Police complain at 11:30 am on 22.06.2013 at nearest police station of Birati i.e. Airport Police Station, Kolkata.

I have already collected new SIM of same No. 9933518400 from AirTel.

Details of my phone and me are as Follows:
Name: Amitava Mondal
Address: 53, Kabi Sukanto Sarani, P.O.-Birati, Kolkata – 51,
Mobile Phone Model: Samsung Make Star 3G, GT-S5603,
Last Used Airtel No. 9933518400
Mobile Missed Date : 21-06-2013 at 6:45 PM,
Lost Zone : Beliaghata Building More to Birati (by bus of rout via E. M. Bypass – Ultadanga – Lake Town – Airport)
GDE No. at Airport P. S. : 1238/13, Dt. 22-06-2013
IMEI No.: 354277030837146
MY e-mail Address for contact : [email protected]
Mobile No for Communication : 9933518400

As suggested by some of website to trace lost mobile – I had gone to Samsung Mobile Service Center at Seth Pukur, 87, Jassore Road, Barasat, Kolkata-700124, West Bengal along with copy of GDE of Airport P.S. Dear Sir,

I have lost my mobile along with SIM card of AirTel No. 9933518400 and Memory Card of 8-GB (Samsung Make) on 21-06-2013, at about 6:45 PM, when I was returning from my Office at 3/C, LA-Block, Salt Lake by a bus from Beliaghata (Building More) to Birati (my home) and route of Bus was Tollugunge to Madhyamgram. I have Lodged a Police complain at 11:30 am on 22.06.2013 at nearest police station of Birati i.e. Airport Police Station, Kolkata.

I have already collected new SIM of same No. 9933518400 from AirTel.

Details of my phone and me are as Follows:
Name: Amitava Mondal
Address: 53, Kabi Sukanto Sarani, P.O.-Birati, Kolkata – 51,
Mobile Phone Model: Samsung Make Star 3G, GT-S5603,
Last Used Airtel No. 9933518400
Mobile Missed Date : 21-06-2013 at 6:45 PM,
Lost Zone : Beliaghata Building More to Birati (by bus of rout via E. M. Bypass – Ultadanga – Lake Town – Airport)
GDE No. at Airport P. S. : 1238/13, Dt. 22-06-2013
IMEI No.: 354277030837146
MY e-mail Address for contact : [email protected]
Mobile No for Communication : 9933518400

As suggested by some of website to trace lost mobile – I had gone to Samsung Mobile Service Center at Seth Pukur, 87, Jassore Road, Barasat, Kolkata-700124 along with copy of GDE of Airport P.S. – to trace my lost mobile. But they directly refused to help me and instructed me to contact with police. But there is an option given in their website to trace the lost mobile.

I know that they have option to trace out lost mobile if it is in use by IMEI No. (IMEI No. 354277030837146) or if it is not in use they can deactivate the Mobile and trace out later.

Please help me, so that Samsung Mobile Service Provider co-operate to find out the lost mobile.

Thanking you,

Your faithfully,

Amitava Mondal
53, Kabi Sukanto Sarani,
PO-Birati,
P.S. Airport,
Kolkata-700051.
e-mail: [email protected]
mobile for communication : 9933518400.
– to trace my lost mobile. But they directly refused to help me and instructed me to contact with police. Options are given in their website to trace the registered lost mobile.

I know that they have option to trace out lost mobile if it is in use by IMEI No. (IMEI No. 354277030837146) or if it is not in use they can deactivate the Mobile and trace out later.

Please help me, so that Samsung Mobile Service Provider co-operate with me to find out the lost mobile.

Thanking you,

Your faithfully,

Amitava Mondal
53, Kabi Sukanto Sarani,
PO-Birati,
P.S. Airport,
Kolkata-700051.
e-mail: [email protected]
mobile for communication : 9933518400.


Comments

3 responses to “Non Co-operation of Samsung Mobile Phone Service Provider to find out lost Mobile Phone”

  1. Namaste Mr. Mondal,

    This is to inform you that your concern listed on 24 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Mondal,

    We would like to inform you that your concern listed 24 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. AMITAVA MONDAL Avatar
    AMITAVA MONDAL

    Please, note that my complain is against Samsung Mobile Service provider.
    Not against Airtel.

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