Location/place: Hari nagar, delhi
Name of company/service: SAMSUNG CONSUMER PRODUCTS
Dear Sir/Mam
I have Purcahsed a new samsung refrigirator RT41LSPN from delhi.
Since its installation it did not worked.
I called up your toll free call centre in Ahemdabad.
–July24,2012:
They registered my complaint (Complaint no:8434981487) and next day an engeneer(Mr. Rakesh) from your Dwarka service centre came and told that Gas is to be refilled and another eng. will come and serve the purpose.
-July25,2012
Then next day after repeated calls no one turned up.
-July26,2012
Then next Mr praveen(+91-9910707591) came and told that Mr. Rakesh is not an engeneer and he has misguided us and that the compressor of the ref. is Faulty.
He asked us for the bill.We facilitated the bill to him the next day.
-July29,2012–Mr lalchand from dwarka collected the xerox of bill from us and told the compressor will be changed the next day.
-Then i again registerd my complaint with your customer support(complaint no:8431340388).
-Since then we have nearly 20 times pleaded to Mr.BALWINDER MALIK (+91-9560599948) about our request.He is not guiding us properly and postponding our request on the pretext of non-avalability of a new compressor.
-I totally fail to understand how the company serves its customers.
-Have We done a mistake by buying a SAMSUNG product…?
KINDLY GUIDE ME TO A SOLUTION.
Waiting for a prompt and positive response.
Jaspreet singh
+91-9811718098
Model no:41spin/xtl
Sr no:35894DIA2800575R
Date: Aug2,2012
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