No return even product is not working

ShopClues Support, May 23, 3:14 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your order.

We express our inability to accept your return request as we have sent you the same product with standard quality ordered by you. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Upasana
ShopClues.com
s::s

Lokendra Singh, May 23, 10:51 AM:
Comment: 4 USB port but only one item will work if 2item connected no function will be noted . means single not multiple . making foolish only .
Order Number: 52193319
Return Number: 1400783
Product: 4 port USB Hub
Reason: Can’t Make It Work
Action: Refund
Click to view image: https://images.shopclues.com/images/refund_product_images/eb3052940a758a9IMG-201505
23-104606.jpg

ना पैसादेंगे ना ही वापस करेंगे ।