No response from auto insurence company

I get my bike insured from AUTO MANAGEMENT INSURENCE SERVICES , LUCKNOW in feb 2013 . I didnot have any policy paper to show to the bike company to complain the cliam . I met with an accident with my bike and bike is not in the condition that i can ride. So its a humble request to all. Plz help me and please do not get insured from this kind of company who does not support thier customers.


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