No refund generated

Dear Sir/Mam
I was booking my ticket from Charbagh to Gorakhpur from website ‘upsrtconline .com’ on 06/05/2016, during the payment, my balance deducted but ticket was not done, even I mailed several times to the officials of UPSRTC but they didn’t responded and their help line number is also not working. Here I am sharing my journey details –

Passenger Name- Prashant Srivastav

From- Lucknow (Charbagh)

To- Gorakhpur

Bus type- Janrath

Journey date- 06/05/2016

bus time- 12:30 PM

transaction date- 06/05/2016

amount- 437 Rs.

Card Number: 6070930060180890

Please help me out to make my refund.
Thank You


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