No network coverage, no service, no response

Location/place: Bangalore

Name of company/service: Bharti airtel

From the past two or more months I’ve been calling their customer care regarding network issues. The issue has never been solved. No indoor network coverage where I live (vijayanagar, b’lore). They just transfer to a supervisor and I’m promised to get a cal back from the back end team within 24 hrs which I’ve never got till now. They just say there is no problem with their network in the area. One personnel even told me “it’s your house problem madam there is no problem with our network”. What pathetic service they’re providing. They tel their cc personnel to tel same things everytime ” please change your phone and check if network is available, change it to manual mode/automatic mode network selection”. I’m very disappointed with the network and service. They call themselves no.1 network. I’m a loyal customer since a few years service seems to be just degrading.
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Comments

2 responses to “No network coverage, no service, no response”

  1. Namaste Leena,

    This is to inform you that your concern listed on 29 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Leena,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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