No device installtion or money back from Tikona Broadband services

Comments

3 responses to “No device installtion or money back from Tikona Broadband services”

1. 

   Parth – Cell no 8884410043

   July 9, 2012

   I am facing the same problem.
   Please go through the below chain mail.

   Dear Rajantnr,

   Kindly help me to get my money back.
   Please help me.

   kindly go through the trailing mail and help me out.

   Dear Mr. Sarthy,

   Greetings from Tikona!

   This is with reference to your below mentioned request. We regret the inconvenience caused to you. We request you to send disconnection request from registered email i.e. [email protected] for further assistance.

   Your Docket Number of disconnection request is 1-2363668253. Kindly retain this for reference purpose. In case of any further a Complain again and againssistance, please call 1800 20 94276 or write to [email protected]. Thanking you and assuring you of our best services, Regards,Priti S.
   Tikona CareW: http://www.tikona.in

   From: Parth Sarthy [[email protected]]
   Sent: Tuesday, July 03, 2012 1:08 PM
   To: Customercare
   Subject: Re: Tikona UID-1106118817

   Hi Omkar,

   Any update on the below mail.
   I have been calling customer care everyday but they are not able to answer me.

   Today when I called she told it will take 45 days for my money to get back.
   I am not able to understand the sales exec came to my home and took 2100/- in just 15 mins. two weeks back….till now no internet connection is been provided and when its about giving my money back…why 45 days?.

   Neither you are giving me internet connection nor you are returning my money.

   kindly suggest what do I need to do.

   Regards,
   Parth

   On Mon, Jul 2, 2012 at 1:21 PM, Parth Sarthy wrote:

   Dear Omkar,

   Thanks for your mail.
   Till now no connection is been given to me.

   Neither I have got modem or any other suject materials for internet connection.

   It seems its next to impossible for you guys to provide internet.
   Kindly suggest how can I get my money back.

   Kindly give me the address from where I can collect my money.
   2100/- may be a small amout for you but for me its a big amout.

   Will be waiting for your response.

   Regards,
   Parth

   On Sun, Jul 1, 2012 at 9:02 AM, Customercare wrote:

   Dear Mr. Sarthy,
   With reference to your email. We have taken your request for disconnection of your Tikona Wi-Bro account ” 1106118817” on 23rd June 2012 and please be informed that the
   disconnection and the full-final settlement of the account will be processed with- in 45 days from the
   date of request received.
   Disconnection of the services would be subject to the below mentioned details:
   1. Realization of outstanding payment.
   2. Return of modem (if provided) in working condition.
   Please note your reference is 1-2363668253 Kindly retain this for future reference purposes.
   We would still request you to rethink and give us an opportunity to serve you better.
   Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our
   Customer Care associate will be glad to assist you.
   We appreciate your patience and kind support.
   Regards,Omkar Puranik.Tikona CareW: http://www.tikona.in
   From: Parth Sarthy [mailto:[email protected]]
   Sent: Saturday, June 30, 2012 7:50 PM
   To: Customercare
   Subject: Help me
   Hi,I applied for connection and paid 2100/- to the person who came from Tikona on 16th June and promised that connection will be done on 17th EOD.But till now I dont have any update. On calling customer care they are telling the Person who came to my residence in Bangalore is named as Venkat (cell no – 8050308926). Kindly return my money ASAP or do i need to follow legal process and follow up with consumer forum.On calling customer care they are asking for a mail for my login id. But i recieved nothing till now..
   Regards,Parthcell no-8884410043
2. 

   Tikona Services

   January 8, 2013

   Dear Mr. Gomathi,

   We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.

   As per our conversation with you on 10th July 2012, the disconnection request has been assigned to our relevant team & your account will be terminated within 5 working days.

   Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you”

   Regards,
   Tikona services
3. 

   SS

   November 24, 2013

   Hi All

   I am also facing a similar problem, they are not able to provide me the service at new place and are not making any refund also..

   Tikona service is also very poor, 512 kbps was never there and even their service engineer also said they are giving too many connections and speed is slow everywhere.

   Almost INR 1500 are pending on their side, not sure if they will refund anything.

   Please dont go for their service , very unprofessional and customer looting policies they have.

   Regards
   SS