New laptop,manufacturing defect

Location/place: Aluva

Name of company/service: Samsung

Respected sir,
I have purchased a samsung laptop form QRS cochin when my first use I found one usb port is damaged or unusable next day I show laptop to Authorised service centre(cochin) they found the same and said they will arrange a replacement, now almost 3 month no responds from service centre , and I have called 3 times for support ,kindly take immediate action.I can wait till monday EOD.Details are follows SN HR6U91EC100010,Model NP300E5Z-A0DIN mobno:09645283821,09496453942


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