Need refund of my connection amount(which was never done)

Location/place: Ahmedabad,Gujarat

Name of company/service: Reliance broadband

I am Rujuta Trivedi living in Ahmedabad ,Gujarat. I applied for Reliance broadband 21st December . They sent his executive to check whether the connection is possible in my area or not. After verifying they collected my cheque.The connection should have been done till 26th Dec. Then suddenly on 27thDec,I got a call from them that connection is not possible in my area.I paid them 1900 through cheque. I asked them for refund and they said I will get it in 30 days ,now it has been 45 days but I haven’t got any reply from them .I need my money back. I called them and they are saying that “We will not refund you any amount,Do WHATEVER YOU CAN”.

Please help me to get my money back.

Here is their acceptance letter for connection:

Dear MR RUJUTA B TRIVEDI.

Thank you for choosing Reliance for Broadband connection.

We have received your application and processed this for activation. The activation may take upto 5 days.

As per your application your details are as below.
1. CAF no.:17800032141768
2. Subscriber ID/s :344540127926
3. Name (Customer Name) :MR RUJUTA B TRIVEDI
4. Address (Customer Address) :11 KRUPA NIDHI APPT., NR. JAYAMBE NAGAR SOC., THALTEJ
5. Alternate contact no. :9998777333
6. e-mail ID :[email protected]
7. Services Opted :Broadband
8. Rate Plan: :WICF1099

In case of any query please feel free to contact us at 30337777 or 1800 3000 7777 or write to us at [email protected]

Thanking You,

Broadband Services
Reliance Communications Limited

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Here is my mail to them requesting refund:

Hello,

I have applied to a new connection with reliance, on 21st of December, 2012 with cheque no 030636. My CAF No. Is 17800032141768. Now on 27th in the evening I received call from your executive that the connection is not feasible in my area.

Now shouldn’t you guys have checked before taking the amount.
You guys asked me make a stop payment. The first thing the cheque is in clearing then how can I make stop payment, even if I do who will bear my bank charges of 250 for stop payment.

I would like to know when you are going to refund my money. I need this done to be urgent.

This is really very frustrating as your executive has committed that my connection will start on 24th dec, and on 27th I got a call as this is not feasible. I need my amount to be refunded without any service tax deductions . I have paid 1900 and I need the payment to be refunded.

For further concern please contact 09998777333

Regards
Rujuta

Please help me.